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Customer Service Officer

3 weeks ago

Geelong, Australia Ausreo Full time

**Introduction**:
Ausreo is Australia's leading independent manufacturer and supplier of concrete reinforcing products to the building and construction industry. We support and encourage our business partners to Build with Confidence and create value for our people, customers and shareholders. We are known for:
Our agility to provide superior service and support to our customers through our extensive Service Centre Network; and
Being at the forefront of innovative steel reinforcement solutions and technology.
Ausreo is committed to providing an inclusive and collaborative environment for our employees. Our aim is to ensure our people are engaged, motivated and prepared with the skills, knowledge and capabilities necessary to deliver company goals and expectations. This is evidenced in our mission to:
Ensure the health, safety and wellbeing of our employees is at the forefront of all business decisions and reflects Ausreo’s Safety First’ culture;
Embrace the strengths and differences of our people and build a workforce that reflects the diversity of the communities we serve.
**Description**:
We have an exciting opportunity for a Customer Services Officer to join our team in Geelong, reporting to the Trade Service Centre Manager.
As a key member of the team, you will thrive in an environment where service, sales and customer solutions are paramount. This role will see you as the face of our company and enjoying being part of the local community. Your day will be varied as you will be involved in sales and enquiries, merchandising, liaising with customers and suppliers.
Providing excellence in customer service and the customer journey
Welcome new and existing customers into our showrooms
Actively promoting Ausreo’s products to generate sales
Merchandising and Stock Replenishment
Process sale orders, generate quotations, engage with e-commerce and social media
Service Centre and office management
Stock control in the warehouse
Coordinating production with factory staff
Coordinating logistics i.e. transport and deliveries
Effectively communicating with all stakeholders and dealing with difficult customers effectively
General administration duties
To Be Successful
Strong communication skills both verbal and written
Previous experience in a retail, hardware, trade type environment will be highly regarded, steel industry experience will be highly regarded but not essential
Face to face selling and entrepreneurial spirit
Highly organised, great at multi-tasking and strong attention to detail
Strong computer skills and ability to pick up new systems quickly
Thrives in a team environment but can also work independently
Good ability to work under pressure
Driver’s license essential
If you have a welcoming approach, show high initiative and provide our customers with a unique experience; then this is the role for you.
It is an exciting time to be part of the Ausreo family with opportunities for career development and progression.
To submit your resume, please click the ‘Apply’ button