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Customer Service Officer

2 weeks ago

Geelong, Victoria, Australia Hays Full time $70,000 - $120,000 per year
Join a collaborative and supportive team in a dynamic, Australian-made global business Are you a confident and energetic customer service professional who thrives in a fast-paced environment? This is your opportunity to be the face of a well-established, family-owned company that values teamwork, honest communication, and celebrating success.

Your new company

This is a rare opportunity to join a global manufacturing business that's proudly Australian-made and family-owned. They have a hands-on, team-oriented culture, value honest communication, hard work, and celebrating success together.

Your new role

As the Customer Service Representative, you'll be the first point of contact for wholesale and online customers, providing exceptional service and support via phone and email. You'll assist with order enquiries, offer alternative product solutions, and liaise with sales representatives to ensure smooth communication and timely follow-up. In addition to customer service, you'll manage a range of administrative tasks including order processing, invoicing, returns, credits, and accounts payable. You'll bring a positive attitude, strong communication skills, and the ability to think on your feet. You're compassionate, agile under pressure, and enjoy helping others. Your attention to detail and ability to juggle multiple priorities will be key to your success in this role.

What you'll need to succeed

You'll bring a positive attitude, strong communication skills, and the ability to think on your feet. You're compassionate, agile under pressure, and enjoy helping others. Your attention to detail and ability to juggle multiple priorities will be key to your success in this role.

Key skills and attributes:
  • Confident and professional phone manner
  • Strong written and verbal communication
  • Ability to work well under pressure and meet deadlines
  • Team-oriented with a proactive mindset
  • Experience in customer service and administration (wholesale or online preferred)

What you'll get in return

You'll be part of a hands-on, close-knit team that chips in to support one another. Enjoy Friday drinks, Christmas in July, and regular team lunches that bring together factory and office staff to foster collaboration. This is a full-time, in-office role (8:30am – 5:30pm), offering stability and a vibrant workplace culture where good news and wins are shared and celebrated.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Apply now or contact Summa , for a confidential discussion.

LHS 297508 # Summa Tickell