Business Improvement Officer

**About the position**

This position coordinates and supports the development, implementation and continuous improvement of Council’s business process, systems, policies and service review programs to enhance efficiency, productivity and collaboration across the organisation.

**Key Responsibilities**
- Develop and implement Council's Continuous Improvement Framework to improve Council's efficiency and productivity.
- Support the development, implementation, monitoring and continual improvement of council business processes and systems.
- Coordinate the development, implementation, establishment of performance measures and monitoring of Council’s Service Review Program.
- Build relationships across the organisation to improve coordination, collaboration and communication on Council's policies, service reviews and improvement activities.
- Progress organisational improvements in response to community feedback, legislative and policy changes.
- Collect, analyse and report on Business improvement activities and data to Council’s executive team and Audit Risk and Improvement Committee.

Read the Position Description and learn more about this exciting opportunity.

**About you**
- Tertiary qualifications in an appropriate discipline (e.g. Communications, Public Administration, Business) and/or equivalent experience.
- High level computer literacy with significant experience and confidence in the use of data base and analytics.
- High level communication skills, written and interpersonal, analytical skills, numeracy and ability to assess complex reports.
- Display a strategic understanding of issues and how key stakeholders affect Council undertakings.
- Demonstrated experience and/or capability to deliver the Job Specific Key Accountabilities (outlined in the Position Description).
- Demonstrated **Developed** key capabilities as defined in the Key Capabilities Table (outlined in the Position Description).

**What we offer**
- Temporary full time, 35 hours per week, Term Contract for a period of 2 years
- Salary from $_80,667_ to $_90,634_ per year (depending on qualifications, skills and experience) plus 12% superannuation
- Training Courses + Professional Development
- Flexible work arrangements with access to Indoor Accrued Time (Flexi)
- 40% discount on yearly Aquatic and Fitness Centre membership for staff and families at local facility (conditions apply)
- Access to EAP program for employees and their immediate family

**About Muswellbrook**

Muswellbrook Shire Council is a progressive local government area, located under two hours from Newcastle and Tamworth and three hours from Sydney, in the beautiful Upper Hunter Valley.

The Shire has a long history in energy generation and is one of the largest coal mining areas in Australia. As we move towards a Net Zero economy, we are at the centre of renewable energy transition and innovation.

Working at Muswellbrook Shire Council, you will be part of driving change to create a bright and prosperous future for our community, in a location which has plentiful opportunities and an enviable lifestyle.

It is a great place to grow your career and be part of something bigger - we have space for you.

**Further information and to apply**
- For more information on this position please contact the hiring manager _Katie Hamm, Manager Governance and Risk_ _on 02 6549 3752_._
- **Applications close o**n 24 September 2025**at 11:59pm**.**

**The Welcome Experience**

The Welcome Experience in Muswellbrook connects you and your family with local people and local resources to help you settle in and feel at home in your new community faster.