Graduate - Business Administrator

Level 3, 353 Burwood Hwy
Forest Hill, VIC 3131

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Graduate - Business Administrator (VIC)
About the position

**About our Graduate Role**: Pronto Woven Business Administrator opportunity:
Our digital consultancy division - Woven, has a new role for a Business Administrator to join our supportive & motivated Customer Success team. We’re excited to be advertising this role and looking forward to mutually shaping this role:
**Do you want**:
To establish and grow your career by joining a positive, well-oiled team with opportunities in Business Administration and Customer Success outcomes?
To work in a well-established and mature software development and vendor company with more than 1700 clients?
Desire support and collaboration with your team-mates in an environment where your voice matters?

**A Hybrid Work Arrangement**: find some flexibility in your working week in consultation with your team (the best of both worlds)

**Where you’d be working**:
This role is located in the Forest Hill branch with a primary focus on supporting our nationwide billing efforts but with clear opportunities to branch out into more customer-success related activities as you grow into the role.

Our Pronto Woven Customer Success team support both digital strategy, pre-sales and billing efforts with a focus on client growth, retention and also accurate billing. This will give you a clear career path to develop your customer-focused skills whilst making a meaningful difference to the operation of the team.

**What you’d be doing (your day will look like this)**:
Monthly invoice processing for all chargeable services including implementation, consulting and project work
Improve and build-on our existing billing processes to find efficiencies; creating better outcomes for our team
Supporting the Customer Success team with customer requirement gathering and estimates and quotes creation
Fostering meaningful relationships with our Account Managers and Business Development teams
Attending customer meetings where necessary
Contacting our existing customer database
Identifying opportunities for improved business administrative processes for our broader department
Other project and administration tasks, document preparation, invoicing, data entry as required.
About you

**We’re looking for a Business Administrator who is**:
Motivated and pro-active;
A self-manager and self-starter, but also works effectively in teams
Attentive to detail and organisational skills
An excellent communicator
Above all you’ll need a ‘growth mindset’ and a ‘can do’ attitude

All product specific training will be provided.

To enjoy being a Pronto Woven Business Administrator you’d need to have:
Qualifications in a business, administration, marketing, IT or communication related course
Prior experience in a business administration role (desirable)
Customer service or sales related experience (desirable)
Ability to multitask, prioritise and have a strong eye for detail especially with numbers
Ability to build rapport with key internal stakeholders as well as our customer base while building trust with both by following through on any actionable items
Customer-first mindset, always keeping their core needs in mind in any decision-making or communication
Problem-solving skills and be IT savvy
A process improvement mindset
Understanding of internet technologies or eCommerce

**What you’ll get**:
Earn a salary commensurate with your experience plus a range of employee benefits
Work in a modern and very friendly team environment
Enjoy the support of peers and your management team
Career and development focus
Work in a hybrid work location (WFH and in-office)

**Note**: You must be willing to undertake a police check

Sounds good?

**More about Pronto Software and the Woven Division**:
Pronto Woven is the award-winning digital consultancy division of Pronto Software - an Australian developer of ERP and analytics software. The Woven team’s innovative solutions transform customer and employee engagement across digital channels, including online eCommerce, accounts and servicing solutions - extending the capabilities of Pronto Xi ERP and driving strategic change.

Pronto Software’s ERP software, integrates accounting, operational and mobile features in a single system - optimising business processes and unlocking actionable insights. Over 1,700 organisations have leveraged our industry experience and innovation to increase growth and revenue.

We have an enviable reputation for employee loyalty and service. Pronto Software survey our staff every year, and we’re proud we have a very high percentage of staff who agree that:
They are proud to work at Pronto Software and are passionate about the work they do
Staff and managers choose to have a professional and positive attitude
Pronto Software strives for the best outcomes for customers and staff
Pronto is generous and giving to the community and charities
Staff recommend Pronto Software as a