Graduate Technical Writer

Level 3, 353 Burwood Hwy
Forest Hill, VIC 3131

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Graduate Technical Writer (VIC)
About the position

**Graduate Technical Writer at Pronto Software**:
Want to impress with your skills in technical and education writing?
How about working in a well-established and mature Software Development and vendor Company with more than 1500 clients?
Support and collaboration with your team-mates? We’re a friendly bunch.
Work alongside consultancy groups, software engineers, business analysts, technical leaders and clients?

**Hybrid Work Arrangement**: find flexibility in your working week in consultation with your team (the best of both worlds)

**More about our Graduate Technical Writer position**:
**Where you’d be working**:
Pronto Education is part of Pronto Software and is responsible for curating all knowledge across the entire company with the goal of providing the best-in-class education and knowledge-support solutions to both external and internal audiences. Our Education and Documentation team is primarily based in Forest Hill, Victoria, with opportunities to work from Sydney, Brisbane, Adelaide or Perth via a Hybrid work location arrangement. The team works closely with all Pronto departments to deliver technical and education collateral for our award-winning ERP software.

**What you’d be doing**:
The focus of the Technical Writer is to produce educational and technical documentation deliverables that are consistent in information presentation, terminology and quality to promote knowledge transfer. To achieve this outcome, you will work alongside our product management team, consultancy groups, development teams and other stakeholders. Pronto Education is an agile team operating cohesively to ensure the overall success of the team and organisation. Team members are expected to support, cooperate and encourage each other to complete projects and tasks.

**Technical Writer role details (your day would look like this)**:
Translate complex software operations into common language.
Collaborate with software development teams and consultancy groups to produce documentation.
Adhere to existing standards, guidelines and single-sourcing processes.
Participate in peer reviews.
Produce high quality documentation.
Maintain existing documentation.
Manage multiple assignments simultaneously.
Upload documentation to our internal repositories.
Engage with team members to improve our internal processes.

**Where you’d be working**:
Our Business Solutions team are based in our Forest Hill (VIC) offices. Our Developers work closely with external stakeholders to design solutions which meet their requirements, preparing estimates, programming and configuration, unit testing and deploying changes into test and live environments following our deployment methodology.

**What you’d be doing (your day will look like this)**:
Undertake software development tasks including research, design, coding, writing technical specifications, testing and implementation
Take ownership of tasks and resolution with a high level of quality
Ensure test plans and release documents meet appropriate standards
Unit testing to explore appropriateness of code changes to suit the multiple contexts which always arise
Carry out technical analysis of software change requests
Prepare supporting documentation and release notes
Consult with relevant stakeholders, product specialists and consultants
Adhere to all Pronto programming standards in particular the Secure Development Policy and Security and Policy Framework
Provide Second Level Technical Support to resolve customer issues
About you

**We’re looking for new Pronto Education employees who have**:
Excellent technical writing ability.
Written and oral interpersonal and communication skills.
High level of attention to detail and commitment to quality control.
Deliver project accounting to product release deadlines.

**What you will get**:
Supportive and collaborative team environment.
A hybrid working environment (split your week, flexible location arrangements).
A cross-functional team to expand your knowledge and career potential.
The ability to develop your career and experience.
Salary commensurate with experience, with annual salary review opportunities plus a range of employee benefits.

**Note**: Our employees need to undergo a Police Check

**More about Pronto Software**:
We are an Australian developer of award-winning business management and analytics solutions. Pronto Xi, our ERP software, integrates accounting, operational and mobile features in a single system - optimising business processes and unlocking actionable insights. Over 1,700 organisations have leveraged our industry experience and innovation to increase growth and revenue.

We have an enviable reputation for employee loyalty and service. Pronto Software survey our staff every year, and we’re proud we have a very high percentage of staff who agree that:
They are proud to work at Pronto Software and are passionate