Ecommerce Helpdesk Analyst

2 weeks ago

Sydney, Australia Coco Republic Full time

Based in our Head Office in Alexandria
- Generous bonus, discounts & perks
- Must have Magento 2 experience

**Coco Republic **is Australia’s leading design and lifestyle brand. Proud to be operating for over 40 years, not only do we believe that a home is a sanctuary and an essential part of well-being; we make it our mission to create breathtaking interiors for each and every client.

**Objective of role**
Drive and support the business to gain efficiencies from Coco Republic web platforms and integration points.

**What to expect on a day-to-day basis**
- Provide a single point of contact for customers with regards to digital platforms (M2 website and iDesign POS) at Coco Republic
- Drive and support website implementations, upgrades and modifications
- Deliver weekly technical objectives, content amends to microsites, logging test data, cases and owning User Acceptance Testing
- Help administer multiple cloud-based systems including ERP, e-commerce, POS, marketing automation platforms, API integrations, tag management and a data warehouse
- Support ongoing management of sandbox development environments by utilising GIT
- Investigate and resolve process and system queries, liaising and working with relevant head of departments or IT colleagues, before escalating to third parties as required
- Support web and process growth and improvement; suggest, document, and propose improvements to support the business moving forward
- Fully understand Coco Republic digital systems, interfaces and processes, articulate business requirements for systems by liaising with peers, head of departments and business units
- Carry out website and process and integration testing and walk throughs
- Create, maintain and oversee documentation regarding digital platforms

**Your skills and experience for success**
- Minimum two years’ experience working in an eCommerce environment
- Experience in E-Commerce: Adobe Commerce / Magento CMS, Magento 2 preferred
- Intermediate experience with Microsoft Excel to manage / sort data and.csv uploads
- Strong understanding of HTML web standards, HTML, CSS, Java Script, PHP
- ERP/POS understanding and experience
- Excellent written and verbal communication skills and great customer service skills
- Zendesk or other ticket logging system experience desired
- Experience and understanding of Meta Business data feeds desired

**Why choose us?**
Coco Republic values Community, Opportunity, Care and Ownership. Working with us means constantly growing and developing your career in a dynamic and supportive environment. Not only do we offer flexible working arrangements, annual leave on your birthday (and an incredibly generous discount); we provide an outlet for your creative and technical skill-set, with the opportunity for you to work alongside passionate and talented people.

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