IT Helpdesk Analyst

5 days ago

Sydney Central Business District, Australia HAYS Full time

IT Helpdesk Analyst - Government Organisation - 12 Month Contract with Potential for Extension - CBD Location

**Your new company**

This Government Organisation is looking for a Senior Service Desk Officer to join their service desk team in a 12 month contract with the potential to extend. The organisation is located in Sydney CBD area. You will have the opportunity to work as a part of a government organisation in a friendly team environment. This is a hybrid role and you will have the opportunity to WFH a few days a week.

**Your new role**

As Service Desk Analyst you will support hundreds of users with Level 1/2 technical issues, including Helpdesk. You will be responsible for answering the phone and being that first point of contact providing top tier customer service. You will work in a small team, delivering IT support to end users, which may include Windows 7/10, Active Directory and password resets, Outlook, Skype for business and Exchange. You will be troubleshooting Hardware and Software.

**What you'll need to succeed**
- To be a fit for this role you will have minimum 2 years recent experience in a Level 1 and Level 2 Helpdesk role
- Have excellent customer service
- Experience in Microsoft technologies - Active Directory, Windows operating systems
- Excellent communication skills and confident to speak to stakeholders at all levels.
- A pro-active, solution focused, and customer centric work approach.
- Previous experience working in a Government environment would be advantageous
- Excellent customer service skills

**What you'll get in return**
- WFH Hybrid
- 12 month contract
- Competitive hourly rate

**What you need to do now**

2799632

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