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IT Helpdesk Analyst

3 weeks ago

Sydney Central Business District, Australia HAYS Full time

State Government Organisation - 2 month Contract - Higher Hourly Rate

**Your new company**

This State Government Organisation is currently rolling out a project and looking for experienced IT Helpdesk Analyst to join their project. This project goes for 2 months and the office location is in the CBD area. You will have a great opportunity working as part of a large state government organisation and will be able to gain solid IT experience in government sector.

**Your new role**

As an IT Helpdesk Analyst, you will be based onsite and be part of a project which involves supporting a higher number of end users. You will be the escalation point from their Level 1 Helpdesk team and provide Level 1 and 2 technical support. This project is for 2 months and there will be no extension after the contract. However, the reward you can get is higher. Also, you will be able to gain the experience of being a part of a government project.

**What you'll need to succeed**
- Minimum 1 year experience in Level 1 and 2 technical support
- Previous experience in working on ticketing systems
- Previous experience in O365, AD, Windows 10 / 11
- Previous experience in working in a helpdesk environment
- Previous experience in customer service
- Excellent communication skills
- Excellent customer service skills

**What you'll get in return**
- Higher Rate
- 2 Month Contract
- Experience in Government Project

**What you need to do now**

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**LHS 297508** #2741162