Contractor Operations Coordinator

3 days ago

Joondalup, Australia Royal Automobile Club of WA Full time

Being a part of the RAC Roadside and Operations Support team is about cultivating key contractor relationships with our contracted business partners, whilst ensuring the delivery of quality, timely and safe services to our members via the management of compliance across contractual agreements and business requirements.

What will you be doing?

Reporting to the Roadside and Operations Support Manager and working in a fast-paced team environment, the role encompasses an array of responsibilities within the contractor management space, including:

- Strong relationship management of both internal and external stakeholders
- Management of service delivery models
- Ensuring contract compliance
- Delivery against contractual requirements and KPI's
- Dispute resolution
- Oversight of operational matters
- Risk management

What are we looking for in you?

In addition to sharing our values and behaviours with passion, to be successful in this role you will have:

- A strong understanding of operations within a contractor model
- Proven interpersonal relations, demonstrated in liaising and building rapport with internal and external stakeholders
- Demonstrated evidence of being a team player in a fast paced, dynamic, multi tasked environment
- Excellent communication skills both written and verbally including a high level of attention to detail
- The ability to work under pressure and meet set deadlines
- Flexibility to travel to various sites when required
- Previous experience in a contractor/operations management environment will be highly regarded
- Current WA driving licence is essential
- Demonstrated ownership and accountability
- Diploma of business (or equivalent) is desirable
- Certificate IV in Occupational Health and Safety is desirable

What can we offer you?
- Generous discounts on home, contents and car insurance plus free roadside assistance
- A competitive base salary plus superannuation
- Member benefits and an active Social Club
- In-house Health and Wellness programs and Platinum WorkSafe Certification

Please note:
Vaccination Status: To help ensure the health, safety and wellbeing of our people and members, RAC require employees to be fully vaccinated against COVID-19. Confirmation of your vaccination (and/or medical exemption) details will be required during the recruitment process.

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