Software Support Officer

3 days ago

Bundamba, Australia Capral Full time

**Fulltime Permanent Role - 37.5 Hours Per Week - Monday to Friday**:

- ** Great Remuneration + Discretionary Bonus + Parking**:

- ** Excellent Benefits**

**About you**
You must be a fantastic communicator with a technical mind and great computer skills looking for an excellent growth opportunity in an office-based customer focused software support role.

**About the Role**

While this role is ideally suited to somebody with experience using these packages, we are looking for a person with a customer focused attitude and willingness to learn. We have a team with extensive industry, product and software knowledge to fully support and train the right person in this role.

**Key Tasks**
- Answer helpdesk enquiries and provide support on software issues.
- Record customer activity in databases.
- Coordinate documentation and installation packs for new users.
- Perform online customer training.
- Potentially develop knowledge of the software programs and associated databases to provide development assistance in the future.

**Essential Criteria**
- Excellent verbal and written communication skills.
- Strong technical, problem-solving capabilities, and administration skills.
- Computer literacy, with strong skills in Microsoft Office.
- Ability to work independently and as a member of a team.
- Effective time management with ability to establish routines and observe deadlines.
- Professional attitude with a high level of personal presentation.

**Desirable**
- Experience in V6, Logikal or similar estimating packages.
- Programming or database development experience.
- Understanding of the building industry and or associated industries.
- Experience in the estimation and manufacture of windows and doors.
- Basic strategic planning skills.

Applicants must also be prepared to undertake a pre-employment medical inclusive of drug and alcohol test.

**How To Apply**
If you are a highly motivated individual who strongly aligns to Capral's vision and five core values looking to progress their career in a dynamic and successful company, then we would like to hear from you.

No recruitment agencies, please.

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