Technical Service Manager

4 days ago

Bundamba, Australia Farmmark Full time

**About the role**

As the Technical Service Manager (Field) at Farmmark Pty Ltd, you will play a crucial role in overseeing the technical operations and field service activities for our clients across Bundamba, QLD and the surrounding region. This full-time position requires an experienced professional who can effectively manage a team of technicians, ensuring the seamless delivery of high-quality maintenance and repair services.

**What you'll be doing**
- Coordinate and oversee the activities of the field service team, including scheduling, task allocation, and performance monitoring
- Provide technical guidance and support to the technicians, ensuring they have the necessary skills and resources to complete their work efficiently and to the highest standards
- Liaise with clients to understand their requirements, troubleshoot issues, and develop customised solutions
- Manage the procurement and inventory of parts and equipment needed for field operations
- Contribute to the development and implementation of process improvements, safety protocols, and training initiatives
- Collaborate with other departments, such as sales and customer service, to ensure a seamless and integrated service experience
- Prepare detailed reports and analysis on field service activities, metrics, and customer feedback
- Installation, as well as repair, service and maintenance of new and used equipment specialising in SKOV equipment
- Manage commissioning of new installations of SKOV Technology Operating Systems

**What we're looking for**
- Substantial experience (5+ years) as a technical service manager or in a similar leadership role within the trades and services industry
- Strong technical expertise and hands-on experience in the maintenance and repair of various equipment and systems
- Excellent communication and interpersonal skills, with the ability to effectively liaise with both technical and non-technical stakeholders
- Proven ability to lead and motivate a team of technicians, fostering a culture of continuous improvement and customer-centric service
- Familiarity with relevant industry regulations, safety standards, and quality assurance practices
- Proficient in Microsoft Office suite and experience with field service management software
- Relevant qualifications in a technical discipline or field service management would be an advantage

**What we offer**
- Competitive salary and performance-based bonuses
- Comprehensive training and professional development opportunities
- Company vehicle and mobile phone for work-related use
- Flexible work arrangements and a healthy work-life balance
- A supportive and collaborative work environment with a focus on employee wellbeing

**About us**

Farmmark Pty Ltd is a leading provider of specialised technical services and equipment maintenance solutions for the agriculture and rural industries in Queensland. With a strong focus on innovation, quality, and customer satisfaction, we have built a reputation for delivering exceptional service and reliable, cost-effective solutions to our clients. As a growing and dynamic organisation, we offer a rewarding and fulfilling career path for ambitious and skilled professionals.

Pay: $110,000.00 - $130,000.00 per year

Schedule:

- 8 hour shift

Work Authorisation:

- Australia (preferred)

Work Location: In person

Expected Start Date: 13/01/2025

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