Medical Receptionist

**About us**:
We’re leaders in mental health service delivery, specialising in working with adults and young people, and in early childhood intervention.

Stride is a name that expresses our ambition - it’s a name that’s purposeful and shows awareness of the important role we play in the recovery journey.

As we embark on the next stage of our journey, join us to make a difference. We're here to Stride.

**About the service**:
The Head to Health service model is tailored to the needs of the local community and offers a combination of peer-led recovery and clinical support to provide a safe, welcoming and supportive environment for people experiencing psychological distress. Allowing individuals to identify alternatives to presenting to the Emergency Department and gaining support from trained mental health professionals within their community, outside a clinical setting.

**On Offer**:

- Based in Launceston, TAS
- Permanent, full-time opportunity
- Excellent Base Salary plus Super
- Salary packaging options (up to $15,899 tax free)
- Meals and entertainment allowance of up to $2,650
- Leave loading at 17.5%
- Stride Rewards - access to discounts from 100s of retailers (fashion, food and fitness)
- One paid wellbeing leave day per year
- Purchase up to 5 additional leave days in a 12 month period (pro rata entitlement if part-time
- Paid parental leave
- Excellent training & career development

**Role overview**:

- Acts as the central point of communication and provides a superior level of secretarial and reception services to young people, clinical and management headspace staff.
- Medical Reception duties including taking incoming calls and directing the caller to the appropriate member of staff
- Appointment scheduling and maintenance of clients
- General Office duties including opening and distribution of mail typing, scanning, filing and archiving
- Assist in the closing and securing of the building at the end of the day.
- Typing of Medical letters to members of the clinical team
- Bulk billing of services to Medicare and electronic batching of vouchers for payment
- General housekeeping to ensure a clean and safe environment for staff and clients

**Requirements**:

- Ideally a Cert III in Medical Administration or similar qualification
- Excellent administration, time management and organisational skills with attention to detail.
- Knowledge of the health /NFP sector with an ability to liaise with people from diverse backgrounds
- Proven record in working closely with and being a successful member of a multidisciplinary team
- Demonstrated communication, interpersonal, problem solving and organisational skills
- Well-developed customer service skills
- Ability to think and act calmly and deal sensitively with distressed people.
- Proficient Microsoft Office skills
- Understanding of duty of care, rights to privacy and confidentiality
- Must have good availability
- Must be eligible to apply/currently hold a WWCC
- A current unencumbered driver's license

Vaccination against COVID-19 is a requirement for all positions and is in accordance with Stride policy. As part of the recruitment process Stride requests evidence of vaccination status (in accordance with privacy principles) to ensure compliance with this policy requirement.

This includes but is not limited to people with a lived-experience of mental health recovery, Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, LGBTQIA+, and people with disabilities.

Applications will be viewed and actioned upon receipt, with a final closing date of** 18 September 2024.**

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