Medical Receptionist

Are you ready to be the friendly face that greets patients, schedules appointments, and ensures our clinic runs smoothly? We're thrilled to offer you the chance to make a difference in healthcare. As a Medical Receptionist, you'll be at the heart of our patient experience, creating a warm and welcoming environment.

We currently seeking a** Medical Receptionist**to join the team on a** Full-time permanent role**, working rotating shifts, Monday to Friday between 6.45am to 9pm. **This role will be working across the complex booking calls and the front desk.**You will be rostered to work across our Launceston clinics.

**About Us**:
I-MED Radiology Network's team of over 4,000 people are all connected by the vision -to help save lives and reduce uncertainty. These are the values that set us apart, along with our people, our state-of-the-art technology, our innovative systems, and our imaging and diagnosis.

**Role Overview**:
**As a Medical Receptionist, Working a mixture of Front Desk Reception Duties and Back Office Contact Centre work.**

**Your responsibilities will include**:

- Patient Interaction:

- Greet patients and other callers professionally and courteously.
- Assist patients with appointment scheduling.
- Administrative Tasks:

- Manage medical records confidentially and efficiently.
- Process patient payments (cash, Eftpos, direct billing).
- Invoice Medicare, Private Health Funds, TAC, DVA and Workcover.
- Maintain a tidy reception waiting area.
- Collaboration:

- Work autonomously and as part of a team.
- Communicate with referring doctors and hospital staff courteously.
- Fill in the roster when staff are on annual or sick leave.
- Ensure accurate storage and retrieval of patient and practice records.
- Confidentiality:

- Maintain patient personal and financial information confidentiality.
- Complete recalls and follow privacy protocols.

Qualifications and Skills:

- Previous medical receptionist and call centre experience (highly desirable but not essential)
- Clear communication skills, both in speaking and listening, along with patience and empathy for people in varying situations
- Ability to work in a fast-paced environment
- Customer service experience
- You'll be flexible working autonomously and in a team environment

**Life at I-MED Radiology**

Competitive remuneration corresponding with experience

Comprehensive induction training and ongoing development

Opportunity for career growth and professional progression

To be part of a fun & dedicated team that celebrates wins and successes

Commitment to your health and well-being, including access to employee assistance program

**Diversity and Inclusion**

Here at I-MED, we support diversity and welcome all people regardless of lifestyle, ethnicity, faith, sexual orientation and gender identity.

**Next Steps...**

Join our team and be part of something meaningful