Service Improvement and Consumer Manager

Location: Melbourne | Northern Metropolitan

Job type: Full time, Part time

Organisation: Austin Health

**Salary**: Salary not specified

Occupation: Administration/Secretarial, Human Resources, Legal, Occupational Health and Safety

Reference: 50772
- **Fixed term, part-time or full-time (4-5 days per week) for two years**:

- ** Heidelberg location with hybrid working**:

- ** Competitive salary plus salary packaging, flexibility, work phone and computer**

Are you passionate about improving the cancer service system, delivering cancer policy, collaborating with world-class cancer clinicians and cancer leaders, achieving excellence in cancer patient experience and outcomes. A rewarding opportunity exists for a strategic, collaborative, and dedicated leader as the **NEMICS Service Improvement and Consumer Manager**.

**About VICS**:
The Victorian Integrated Cancer Services (VICS) are Victoria’s cancer services improvement network. The VICS are funded by the Victorian Department of Health. Together we deliver strategic cancer services improvement aligned with the Victorian Cancer Plan, VICS Implementation Plan, and Optimal Care Pathways.

**About NEMICS**:
NEMICS is funded by the Victorian Department of Health and is one of nine cancer services improvement networks. We deliver strategic cancer services improvement aligned with the Victorian Cancer Plan, VICS Implementation Plan, Optimal Care Pathways, and local priorities. Our team delivers excellence, innovation, collaboration, and initiatives with impact. Our program utilises evidence, data, and co-design to deliver innovative cancer services improvement.

NEMICS is hosted by Austin Health and our members organisations include Austin Health, Eastern Health, Mercy Hospital for Women, and Northern Health. We have a highly engaged, diverse and collaborative workforce that is unified by our purpose, which is to improve cancer patient experience of care and outcomes.

**About the role**:
The NEMICS Service Improvement and Consumer Manager is a senior leadership role within our team, responsible for the implementation of cancer services reform, innovative service improvement grants and projects, and consumer engagement activities across a regional network and its member health services. The role also deputises for the NEMICS Director.

**About you**:
Ideally, you’ll have:

- A tertiary qualification in health with more than three years of experience in cancer services or chronic disease.
- A Masters qualification (or similar) in health services management, public health, or health policy.
- Demonstrated skills and experience in project management at service, organization and/or statewide level.
- Demonstrated skills and experience in data collection, management, analysis, and reporting.
- Demonstrated excellence in project report writing and/or research publications.
- Demonstrated skills and experience supervising others eg. health professionals, students, consumers and/or volunteers.
- Demonstrated high-level organization skills with the ability to prioritise workload, meet deadlines and achieve performance targets.
- Demonstrated proficiency with information technology, including Microsoft Office and ability to learn new systems

Desirable
- Demonstrated experience working across health sectors and boundaries eg. community health, aged care, health services, primary care.
- Demonstrated experience working in a health program directly funded by the Victorian Department of Health or Australian Government.
- Demonstrated experience managing healthcare consumers and/or volunteers.

**Our benefits**:
Working at Austin Health and the VICS means enjoying a strong sense of purpose, engaging in meaningful work every day. Our people also receive a variety of rewarding benefits, including:

- ** Generous salary packaging**:

- ** A suite of wellness initiatives designed to support you, including discounts on fitness memberships and health insurance, and a comprehensive wellbeing program**:

- ** Mentoring and career development opportunities**:

- ** Hybrid working arrangements**

**Inclusion at VICS, NEMICS and Austin**:
**Work with us