Consumer Relations Manager

5 days ago

Melbourne, Australia Monash Health Full time

Location: Melbourne | Eastern Metropolitan

Job type: Full time

Organisation: Monash Health

**Salary**: Salary not specified

Occupation: Administration/Secretarial, Communications, Marketing and Media, Education and Training, Finance, Health and Allied Health, Human Resources, Information Management, Procurement, Family Violence Workers, Medical, Nursing

Reference: 56527

**About Monash Health**

About the Patient Experience Office

The Patient Experience Office is the centre of strategic activities aimed at enhancing the patient experience by promoting an organisational culture of patient centred care and meaningful consumer, carer and community participation. The Consumer Relations Coordinator role is a part of the Feedback and Service Excellence team within the Patient Experience Office, and play an integral role in supporting the organisation to learn and grow from individual feedback that we receive.

**About the Role**:The Consumer Relations Manager will lead a team to enhance the consumer and family experience through the effective management of formal and informal feedback to achieve appropriate, high quality and timely responses and resultant outcomes. They will over see thedeliveriy of education, training and support to front line staff, including managers, to ensure that Monash Health effectively seeks and responds to patient and family feedback using a proactive, service recovery model.

About You

Additionally you will possess:

- Expert high-level verbal, non-verbal and written skills
- Demonstrated high level of understanding of healthcare systems and the potential impacts they may have on consumers.
- Strong stakeholder relationship engagement and focus
- Clinical background (highly desirable)

**Monash Health employee benefits**:

- Salary packaging
- Onsite subsidised staff parking
- Discounted banking (BankVic)
- Onsite Gym
- Access to professional development courses and seminars

**How to Apply**

Monash Health recognises the value of equal employment opportunity and is committed to patient safety and promoting fairness, equity, and diversity in the workplace. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles.

Offers of employment can only be made once all required probity checks have been completed. These include:

- reference checks;
- a clear Police Check conducted within the last three months;
- a current Victorian Employee Working with Children’s Check (or proof of payment for same);and
- proof of immunisation.

A request to conduct probity checks does not guarantee that an offer of employment will be made.

Under the Victorian Public Health orders, all employees working within the Public Health system must be fully vaccinated against COVID-19 and Influenza and are required to provide acceptable evidence of their vaccination status. The current orders require evidence of three doses for COVID-19.

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