Consumer Lead, Improvement
2 days ago
**About the role**:
The Consumer Lead plays a pivotal role in shaping maternity and newborn improvement projects by providing strategic consumer insights and expert guidance in the design, delivery and implementation of improvement initiatives
The role is critical to internal and external operations as explored below;
- Internally, the Consumer Lead collaborates closely with key stakeholders, including the CEO, Senior Maternity Advisor, Chief Nursing and Midwifery Officer, and the Partnering with Consumers Team, alongside the Safer Together Program leads.
- Externally, the Consumer Lead fosters strong connections with Victorian health services maternity improvement project teams, consumers, health service executives, peak bodies, and quality and safety leaders to drive meaningful and sustainable improvements.
**About us**:
At the Victorian Department of Health we want a future where Victorians are the healthiest people in the world. A Victoria where our children and people thrive, our workplaces are productive and safe, and our communities are more connected.
We see it as our job to support Victorians to stay healthy and safe. And to deliver a world-class healthcare system that ensures every single Victorian can access safe, quality care that leads to better health outcomes for all.
**About you**:
**Can you?**
Contribute to the delivery large-scale and evidence-based quality improvements within complex settings where multiple teams learn, adapt and spread impactful changes to accomplish a common aim through providing lived-experience expertise and insights.
Use deep understanding of coaching experience to enable health service improvement teams to maintain pace to accelerate the achievement of results.
**Lived Experience / Specialist Expertise**
**Lived Experience**
- The Consumer Lead must had had a baby within Victoria within the last 5 years to meet lived experience requirements
**Specialist Expertise**
- Demonstrated knowledge of quality improvement and related methodologies is desirable
- Previous project management experience is essential
**What we offer**:
- The opportunity to perform meaningful work, making direct contributions toward enabling Victorians to be the healthiest people in the world.
- A wide range of growth and development opportunities within the department and wider Victorian Public Service & Sector.
- A strong commitment to work-life balance, including a diverse array of flexible working arrangements.
**How to apply**:
Applications should include a resume and a cover letter. Click the 'Apply' button to view further information about the role including key contact details and the advertisement closing date.
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