Service Improvement Coordinator

2 days ago

Melbourne, Australia Alfred Health Full time

**Alfred Health**

Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services.
- **Ongoing Appointment**:

- ** Full - Time 80 Hours Per Fortnight**:

- ** RPN 4 / Allied Health 3**:

- ** Located at Alfred Health**

**The Department**

**AMAH Adult Psychiatry**

AMAH delivers a range of psychiatric services:

- Adult: comprises an inpatient unit (IPU), including a Statewide psychiatric intensive care service (APICSS), and a consultation-liaison service at the Alfred Hospital;
- Sub-acute Prevention & Recovery Care Unit (PARC) in South Yarra; and
- Continuing care, rehabilitation, crisis assessment, homeless, and mobile support & treatment services in locations in Prahran (The Alfred), and St. Kilda (St Kilda Road Clinic & Alma Road CCU).
- There is strong postgraduate & undergraduate teaching coordinated by the expanding AMAH Research Centre and strong links with the Caulfield Aged Psychiatry Service.

**The Role**

The role of the Service Improvement Coordinator is to support and implement processes that guide the mental health service towards continuous improvement with a specific focus on feedback, audits and clinical risk management. This includes supporting the collection, use, evaluation and management of feedback and risk information within the Area Mental Health Service.

This position is a resource and contact person in relation to feedback & complaints management, risk monitoring and improvement, adherence to standards and legislative compliance across the service.

**Qualification & Experience Required**

**Essential**
- Relevant tertiary qualification in a clinical discipline and/or health service management
- Experience or capacity to facilitate organisational change, support and involve staff and consumers in planning and service development initiatives
- Ability to review and analyse quantitative and qualitative data and compile appropriate reports \

**Desirable**
- Sound knowledge of the concepts and principles of quality management with emphasis on systems improvement
- Experience in facilitating and coordinating service wide reviews and developing plans and process to implement identified changes
- Proven ability developing, monitoring and evaluating quality and risk management systems in a health context
- Demonstrated knowledge of the strategic, policy, organisational frameworks and legislation that influence public mental health in Victoria

If you have any questions please contact **Penny Herbert on 90764778**

Alfred Health is an equal opportunity employer and is committed to attracting and retaining a diverse workforce that reflects the community we serve. Applications from Aboriginal and Torres Strait Islanders are encouraged.

All Alfred Health employees are required to be vaccinated against COVID-19. This is in accordance with the Vaccination of Health Care Workers (COVID-19) Directions - Health Services. All Alfred Health employees are required to be vaccinated against influenza. This is in accordance with the Mandatory Vaccination of Health Care Workers (Influenza Vaccine) Directions - Health Services Establishments for influenza.

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