Manager, Consumer Engagement

About the role:

The Manager, Consumer Engagement and Partnerships leads Safer Care Victoria's clinician and consumer engagement strategies, with a strong focus on embedding lived and living experience of both patients and health professionals into the design and delivery of safety improvement across the Victorian health system. The role supports the implementation of SCV's relationship model with the Department of Health and health services, and builds trust, transparency, and shared ownership of safety solutions.

The role is responsible for the development of systems and processes to improve the use of healthcare experience information, including complaints raised with Safer Care Victoria, the Minister's Office, and in collaboration with the Health Complaints Commissioner. This team will also lead the implementation and continued development of the Partnering in Healthcare Framework. This work informs quality and safety improvements at both service and system levels and strengthens the alignment of SCV's engagement functions with broader safety objectives.

The Manager leads the delivery of inclusive engagement initiatives such as consumer forums and co-production activities that influence policy, frameworks, capability-building programs, and safety improvement initiatives. The role also involves direct communication with consumers, families, clinicians, senior health service executives, Members of Parliament, and government stakeholders, preparing briefings and correspondence for the Minister for Health, Secretary of the Department of Health, and SCV's Chief Executive Officer.

About us:

At the Victorian Department of Health we want a future where Victorians are the healthiest people in the world. A Victoria where our children and people thrive, our workplaces are productive and safe, and our communities are more connected.

We see it as our job to support Victorians to stay healthy and safe. And to deliver a world-class healthcare system that ensures every single Victorian can access safe, quality care that leads to better health outcomes for all.

About you:

• Tertiary qualification in a relevant field such as Public Health, Health Policy, Social Sciences, Human-centred Design, Health Communications, or another relevant discipline is required.
• Postgraduate qualification in Public Health, Health Policy, Human-centred Design, Implementation Science, or a related field.
• Additional training or certification in co-design, co-production, consumer engagement, or safety and quality improvement would be highly regarded.
• Experience leading consumer and clinician engagement strategies, with a proven ability to facilitate co-design, co-production, and lived experience contributions in the context of safety improvement.
• Demonstrated ability to lead the design and delivery of inclusive engagement models that build trust, transparency, and shared ownership in system-wide improvement initiatives.
• Strong understanding of systems thinking and the role of collaborative partnerships in driving safety and quality improvements across health services.
• Proven track record in relationship-building and managing stakeholder engagement across diverse sectors, including government, health services, and the community.
• Expertise in leading cross-sector projects and managing complex stakeholder relationships to ensure alignment with organisational objectives and health sector needs.

To view further information about the role including key contact details and the advertisement closing date please click on the PD attached.

What we offer:

• The opportunity to perform meaningful work, making direct contributions toward enabling Victorians to be the healthiest people in the world.
• A wide range of growth and development opportunities within the department and wider Victorian Public Service & Sector.
• A strong commitment to work-life balance, including a diverse array of flexible working arrangements.

How to apply:

Applications should include a resume and a cover letter. Click the `Apply' button

We are committed to developing and supporting a workforce that is well equipped and highly motivated to provide responsive and quality services to all Victorians. We continue to build an inclusive workplace that embraces diversity of backgrounds and differences to realise the potential of our employees for innovation and delivering services aimed at enhancing the lives of all Victorians. All roles can be worked flexibly and we encourage applications from Aboriginal people, people with disability, LGBTIQ+ and people from culturally diverse backgrounds. Please contact us if you require any adjustments to participate in the recruitment process at For more information on our commitment to inclusion and diversity see inclusion and diversity at the Department of Health.

If you have any queries in relation to recruitment processes at Health, or experience any issues in applying, please feel free to email Please note that unsolicited applications will not be replied to. If you have questions regarding the role specifically, we would advise you to reach out to the contact listed on the advertisement directly.

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