Desktop Support Analyst Clear Career Path

3 days ago

Sydney, Australia Robert Half Full time

Ideal for a motivated Desktop Support professional with a strong sense of accountability who is eager to step into a role with a clear career path.

**THE COMPANY**

This company is a revolutionary Australian biotech firm who are leading innovation that will change the world

Their culture is collaborative and social that fosters & rewards those who take ownership, while at the same time remaining a technology centric business who embrace modern cloud technologies.

**THE ROLE & RESPONSIBILITIES**

Desktop Support position where you'll provide mainly L2/3 Desktop Support to internal users - both in-person and remotely.

You will also be involved in lots of 'value add' IT infrastructure projects.

There is a clear career path towards a System Administrator over time.
- Responsibilities include:
- Provide technical support & troubleshooting across desktop hardware/software, mobility, WiFi, network connectivity etc.
- Set up & configure workstations, laptops, and peripherals.
- Systems maintenance & patching.
- Manage backup solutions.
- Involvement in IT procurement.
- Ensure up-to-date documentation in the ITSM tool.
- Optimize and improve processes - e.g. user onboarding/offboarding.- Assist with L1 Support when needed.
- Infrastructure project delivery - cloud migrations, hardware/software upgrades, storage/backup optimisation, hardware rollouts etc.

**REQUIRED EXPERIENCE / BACKGROUND / KNOWLEDGE / PERSONAL QUALITIES**

Suitable for a Desktop Support professional experienced providing face-to-face support to end-users in fast-paced environments.

Ideal for a customer-service champion who enjoys taking ownership and is looking for broad role with a clear career path.

**Required**:

- Proven experience providing in-person IT Support to end-user across desktop hardware/software.
- Competent support skills across Microsoft technologies including Active Directory, Windows Server, M365 etc.
- Experience owning the delivery of IT projects is beneficial.
- Display a genuine interest (and ability) to provide exceptional customer service.
- Demonstrate logical technical troubleshooting & problem-solving skills.
- Exceptional communication skills (verbal & written).
- Strong sense of ownership & accountability.
- Proactive self-starter who can take the initiative and is hungry to learn, expand their knowledge, and take on more responsibilities to grow their career.
- Friendly with a good sense of humour.

**This is a full-time permanent** role (hybrid working) offering circa $75,000 - $90,000 (plus super) - depending on experience.**

**_Note: unrestricted Australian working rights are required to be considered for this position and successful applicants will be contacted. _

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