IT Desktop Support Analyst

3 days ago

Sydney, Australia Colgate-Palmolive Full time

No Relocation Assistance Offered
Job Number #167435 - Sydney, New South Wales, Australia

**Who We Are**

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

As a Desktop Support Analyst, you will oversee the desktop and technical support functions for WCS Sydney and Villawood, ensuring seamless IT operations across both sites.
This role involves the direct management and support of desktop environments, contribution to IT project management, and oversight of ticketing and asset management processes in alignment with GIT protocols, and in collaboration with the IT Admin and IT Manager.

**Key Responsibilities**:

- Manage desktop and end user technical support for multiple sites
- Provide foundational support for Mac OS, networking, and basic server management
- Support desktop management initiatives and IT project tasks
- Administer and maintain ticketing and asset management processes according to GIT procedures
- Deliver fundamental troubleshooting for LAN and wireless networks
- Assist with management of mobile devices and printers

**Key Skills & Knowledge**:

- Proficiency with Google Tools and Microsoft Office Suite
- Basic Project Management capabilities
- Strong analytical, troubleshooting, communication, documentation, and teamwork skills

**Education & Experience**:

- Certificate IV or Diploma in Information Technology
- Minimum 4 years experience in desktop, end user, or technical support roles.

**Our Commitment to Inclusion**
Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.

**Equal Opportunity Employer**
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

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