Customer Service Librarian

2 weeks ago

Windsor, Australia Hawkesbury City Council Full time

**Closing date**: 10/11/2024 11:59 PM AUS Eastern Standard Time**Location**: Windsor, NSW**Department**: Arts and Culture**Employment type**: Full-Time- Be passionate. Be progressive. Hawkesbury City Council._
- ** Full Time / 9 Day Fortnight**:

- ** Salary from $86k per annum + 11.5 % Super**:

- ** Fitness Passport**

Hawkesbury City Council is the largest local government area in metropolitan NSW covering 2,800 square kilometres, incorporating both urban and rural communities. We are committed to working together to deliver outcomes for the community through innovation and best practice.

**The Role**

Reporting to the Library Coordinator and working across Windsor and Richmond Library locations, the purpose of this position is to lead the library customer service team and be accountable for the delivery of effective, efficient, and inclusive library and information services that fulfill the strategic priorities of the Arts and Culture branch and the needs of the Hawkesbury community.

**About You**

You will be positive and energetic with demonstrated experience building, leading and motivating high performing, customer focused teams. This experience will be coupled with a minimum of 3 years professional experience operating in a similar role within a public library. You will be a creative and innovative thinker with excellent organisation, time management and problem-solving skills.

**Essential Criteria**
- Degree qualification in Library and Information Services, or equivalent, recognised by Australian Library and Information Association (ALIA)
- Minimum 3 year’s professional experience in a similar role in a public library
- Experience in building and leading high performing teams
- Experience with collection development in a public library
- Experience and knowledge of contemporary library service issues and a sound working knowledge of governing legislation and frameworks
- Experience in proposing innovative and creative and alternatives to improve library services
- Strong ability to analyse the needs of the community to deliver high quality customer service, and information, lending and readers advisory services
- Capacity to continuously evaluate resources, systems, processes and procedures maximising team productivity, and positively support staff during system changes
- Expert skills in using digital, online technology
- Expert information retrieval and research skills
- High level proficiency with Microsoft Office Suite and the ability to become skilled with unfamiliar software and technology
- Class C Drivers Licence
- Working with Children Check (WWCC)

**The Rewards**

An attractive salary will be offered to the successful applicant commensurate with qualification, skills, and experience.
- Great working environment
- Fortnightly Rostered Day Off
- Paid Parental Leave
- Health and Wellbeing Program
- Long Service Leave after 5 years
- 15-days sick leave
- Training and Development Opportunities
- Employee Reward and Recognition program
- Employee Performance Review and Planning System
- Fitness Passport OR Corporate Rate Gym Membership - Oasis Leisure Centre
- Social Club - BBQs, Christmas parties, raffles and activities
- Employee Assistance Program for employees and their family

**To Apply**

**Applications close Sunday, 10 November 2024**

Applicants who do not address the selection criteria may not be considered for this position.
- Please note that the canvassing of Councillors in relation to these matters will automatically disqualify the applicant from this process._

  • Customer Service Representative

    2 weeks ago

    Windsor, Australia The Automotive Group Full time

    **FREE PARKING ONSITE!**: - **Windsor location**: - **$32.25 per/h + comm.**: - **Gtd 15hrs per week (8.00am to 11.00am)**: - **Monday to Friday (mornings only).**: - **Full training provided - no exp. necessary.** TAG has proudly been the industry leader in our successful On Site Customer Service & Sales Program for over 25 years. We are looking for...

  • Customer Service Officer

    4 days ago

    Windsor, Australia AMA Group Non-Drive Full time

    Windsor location. Work with an automotive industry leader! - Close to Brisbane CBD and accessible by public transport - Permanent position. Monday to Friday - get your weekends back! Shipstone Accident Repair Specialists in Windsor is an I-CAR Gold Class repair facility, committed to the highest standards of repair for prestige vehicles. They are accredited...

  • Customer Service Consultant

    2 weeks ago

    Windsor, Australia EssilorLuxottica Full time

    We are **EssilorLuxottica,** a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address...

  • Leadership Opportunities in Customer Service

    2 weeks ago

    Windsor, Australia beBeeCustomer Full time $100,000 - $130,000

    Optical Customer Service Team Leader Job DescriptionWe are seeking a skilled and experienced Optical Customer Service Team Leader to join our team. As a key contact, you will be responsible for leading our local Customer Service team to deliver exceptional service and experience for our customers across Queensland.You will work closely with internal teams...

  • Customer Service Officer

    6 days ago

    Windsor, Australia Bank of Queensland Full time

    **About the Role** - Seeking passionate Customer Service Officer to join the BOQ Windsor team - Flexible workplace & Collaborative Team As the Customer Service Officer, you will be the ‘face’ of the Bank within the Branch, providing exceptional customer service to your customer network. You will enjoy developing and maintaining strong relationships with...

  • Customer Service Team Leader

    2 weeks ago

    Windsor, Australia Luxottica Full time

    Job Title: Optical Customer Service Team LeaderLocation: Windsor, QueenslandAbout EssilorLuxotticaWe are EssilorLuxottica, a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We bring together the expertise of two industry pioneers in advanced lens technologies and iconic eyewear craftsmanship, creating...

  • Senior Customer Service Consultant

    3 weeks ago

    Windsor, Australia Luxottica Full time

    Press Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert: Create AlertWe are EssilorLuxottica, a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We bring together the expertise of two industry pioneers: one in advanced lens technologies and the other in the craftsmanship...

  • Customer Service

    2 weeks ago

    South Windsor, Australia Holmen's Health Pty Ltd Full time

    **Customer Service Representative** **Location**: Windsor, Bella Vista NSW **Job Type**: Full-Time, Rostered Saturdays (at least 1 per month) **Hours**: Monday - Friday, between 8:00 AM - 8:00 PM (flexible shifts) Saturday 8am - 2pm **About Us**: We are a dynamic and customer-centric organization dedicated to delivering exceptional service and support to...

  • Asap Start- Customer Service and Administration

    2 weeks ago

    Windsor, Australia Gracie Boutique Nanny Agency Full time

    We are looking for someone to join our vibrant and easy-going team at a large boutique Nanny Agency dedicated to connecting families across Victoria and NSW with exceptional nannies. We’re passionate about providing outstanding customer experiences while fostering a fun and flexible work environment. If you're motivated, detail-oriented, and ready to...

  • Customer Experience Officer

    5 days ago

    Windsor, Australia Hawkesbury City Council Full time

    **Closing date**: 25/05/2025 11:59 PM AUS Eastern Standard Time **Location**: Windsor, NSW **Department**: Business Transformation & Customer Experience **Employment type**: Part-Time - Be passionate. Be progressive. Hawkesbury City Council._ - ** Part Time / 24 hours per week**+ Great Team Culture**: - ** $36.09 per hour + 11.5% Super**: - ** Fitness...