Customer Service Officer

4 days ago

Windsor, Australia AMA Group Non-Drive Full time

Windsor location. Work with an automotive industry leader
- Close to Brisbane CBD and accessible by public transport
- Permanent position. Monday to Friday - get your weekends back

Shipstone Accident Repair Specialists in Windsor is an I-CAR Gold Class repair facility, committed to the highest standards of repair for prestige vehicles. They are accredited by 9 OEM brands: Lamborghini, Porsche, Audi, VW, Jaguar/ Land Rover, Bentley, Skoda, and Nissan GTR.

Everyone in the 19-strong team is clear on their role, fully trained, and supported by the rest of the team to provide excellent results for customers. The team is also backed by state-of-the-art technology, including Rupes dust extraction systems, new GYS and OEM Spot and MIG welders, GYS Steel and Aluminium Dent Removal systems, and PDR and Glue Pull systems. The site is close to Brisbane CBD and easy to reach by car or public transport: 600-700 m from Albion Train Station, Abbotsford Road and the M7.

**The Opportunity**:
We have an exciting opportunity for Customer Service Officer to join our team.

Permanent position. 40 hours per week. Monday to Friday - get back your weekends

**Role responsibilities**:

- Ensuring the environment is always customer friendly
- Greeting customers on arrival.
- Keeping our customers informed about the repair process and anticipated completion dates for their vehicles
- Contacting customer to ensure that they are satisfied with the AMA experience
- Supporting management with inventory (parts, paint, consumables etc)
- Liaise with insurance providers regarding claims/repairs

**Does this sound like you?**
- Proven experience within a Customer Service position
- Highly professional and personable with strong relationship building skills
- Strong systems experience and competent computer abilities
- Excellent verbal and written communication skills
- Ability to meet strict deadlines
- Able to work effectively and collaboratively with the team

**Benefits**
- Reward & recognition
- Career development and training
- Referral bonus for recommending a friend to work with us
- Discounts on parts and tools
- Uniforms
- 24/7 professional counselling for Team members and their immediate families
- Free shares in AMA Group, the only dedicated collision repair business on the ASX
- We champion our Team, because it’s our people that set us apart and drive our business' success. We focus on individual strengths and value differences to bring the best out of people, enhancing their skills and capabilities to build fulfilling careers. _

**_ No matter who you are, if you have the drive and talent to progress, when you’re part of our Team, you’re going places - APPLY NOW._**

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