Customer Service

2 weeks ago

South Windsor, Australia Holmen's Health Pty Ltd Full time

**Customer Service Representative**

**Location**: Windsor, Bella Vista NSW

**Job Type**: Full-Time, Rostered Saturdays (at least 1 per month)
**Hours**: Monday - Friday, between 8:00 AM - 8:00 PM (flexible shifts) Saturday 8am - 2pm

**About Us**:
We are a dynamic and customer-centric organization dedicated to delivering exceptional service and support to our patients. We're looking for a motivated, enthusiastic individual to join our team and help us create positive customer experiences. If you have a hunger for success, a strong work ethic, and a passion for helping people, we'd love to hear from you Working in the men's health space can come with unique challenges, but it also offers significant opportunities to make a positive impact on individuals' lives.

**Key Responsibilities**:

- Resolve customer queries in a professional and efficient manner.
- Show empathy and understanding while handling customer issues, ensuring a positive experience.
- Work collaboratively with team members to meet and exceed customer expectations.
- Learn and adapt to new systems, tools, and processes to improve customer satisfaction.
- Provide timely and accurate responses to customers, ensuring follow-up when necessary.
- Maintain a positive, solution-focused attitude at all times.
- Develop rapport with our Practitioners and provide support to them and our patients.

**What We’re Looking For**:

- **Hunger and drive to win**: You are motivated to succeed, constantly striving to improve.
- **Strong work ethic**: You take pride in your work and have the discipline to complete tasks efficiently and accurately.
- **Outstanding communication**: You can communicate clearly and effectively, both written and verbal, and adapt to different communication styles.
- **Eagerness to learn**: You’re open to feedback, quick to adapt, and eager to step outside your comfort zone to grow professionally.
- **Customer-focused and compassionate**: You genuinely care about helping others and are committed to providing excellent service.
- **Availability**: Must be available Monday to Friday between 8:00 AM - 8:00 PM, with rostered Saturdays (at least 1 per month).
- **Experience**: Proficient in word, excel and previous use of a CRM system would be beneficial.

**No Sales Experience Required**:
We value attitude and potential over experience. If you have the hunger to learn and grow, we’ll provide all the training you need to succeed in the role.

**Why Join Us?**:

- **Training and Development**: We offer comprehensive training to help you succeed in your role and develop your career.
- **Supportive Team Environment**: Join a team that values collaboration and teamwork.
- **Career Growth**: Opportunities for advancement within the company as we continue to grow.
- **Flexible Work Schedule**: Work in shifts between 8:00 AM - 8:00 PM with some Saturday shifts (only 1 per month).
- **Work from home available**:

- new office opening in Bella Vista in early 2025, along with flexibility to be able to work from home.

**Job Types**: Full-time, Part-time, Casual

Pay: $46,460.00 - $65,000.00 per year

Expected hours: 20 - 38 per week

**Benefits**:

- Work from home

Schedule:

- 8 hour shift

Supplementary Pay:

- Performance bonus

**Experience**:

- Inbound call centre: 1 year (preferred)
- Outbound call centre: 1 year (preferred)
- Customer service: 2 years (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

Application Deadline: 12/01/2025
Expected Start Date: 20/01/2025

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