Senior Customer Service Consultant

3 weeks ago

Windsor, Australia Luxottica Full time

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We are EssilorLuxottica, a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We bring together the expertise of two industry pioneers: one in advanced lens technologies and the other in the craftsmanship of iconic eyewear. We create a vertically integrated business uniquely positioned to address the world's evolving vision needs. Our exclusive eyewear brands include Ray-Ban, Oakley, Oliver Peoples, Persol, Costa, and more, alongside licensed brands such as Tiffany & Co, Burberry, and CHANEL. Our innovative lenses, Varilux and Transitions, lead the industry. In Australia and New Zealand, we operate iconic retail and eye care brands: Sunglass Hut, Oakley, OPSM, Ray-Ban, and Laubman & Pank. Every day, EssilorLuxottica's 190,000 employees in 150 countries work towards a common mission to help people see more and be more.

As a Optical Customer Service Consultant at our Windsor location, you will learn about the optical industry, eye conditions, and optical dispensing.

You will be trained to become one of our Customer Service Representatives, the primary contact for customer inquiries via inbound and outbound calls and emails, providing technical advice and product recommendations on various lens solutions.

Our ideal candidate will have:

  • Optical knowledge
  • 2 or more years' experience in customer service, ideally in a call centre environment
  • Excellent interpersonal and communication skills (both written and verbal)
  • Strong computer literacy, including navigating ordering systems and tools
  • High attention to detail

About You:

  • Interest in pursuing a career in the optical industry
  • Highly organized, able to manage multiple tasks simultaneously
  • Reliable, punctual, proactive, and enthusiastic

If you see yourself having a great career in the Optical Industry, we'd love to hear from you.

To be considered, please click apply and send your cover letter and resume today.

As an inclusive, team-first company, our people are at the core of everything we do.

We care about creating a workplace where team members feel valued, respected, and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation, or life stage.

We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We strive to create a safe and inclusive environment for all, focused on creating better experiences for our customers and each other.

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