Warranty Parts Return Centre Site Supervisor

**About Us**

**Lead. Grow. Transform.**

Ford Australia is constantly evolving and innovating, committed to delivering smarter, more connected vehicles for all Australians, now and for generations to come.

Looking ahead, Ford is excited about the future. With an expanding vehicle lineup, growing digital services, and a strong dealer network, they are well-positioned to support Australian businesses in new ways.

As Australia’s largest automotive OEM employer, we proudly have around 1,500 talented engineers, designers, and specialists working across five Victorian sites. Crucially, Australia is a key global development hub for Ford, and their local design and engineering team lead the creation of vehicles including the Ranger, Ranger Raptor, and Everest - models sold in around 180 markets worldwide.

Complementing this technical network, Ford Australia’s National Sales Company (NSC) located in Richmond, is the central hub for commercial and customer engagement activities across the country.

**Why Ford?**

For a century, we've been a driving force across Australia, building a legacy that truly speaks for itself. Leading the way, the Ranger continues its rein as Australia's No. 1 Selling Vehicle and our iconic Mustang proudly holds its position as Australia’s No. 1 Sports Car.

These remarkable achievements are a testament to our unwavering commitment to innovation and a customer-focused approach that has delivered success across our entire lineup, giving us so much to be excited about But we believe we do more than just build award-winning vehicles—we build careers.
- Discounted lease car options.
- Multiple Employee Resource Groups - Ford Pride, Women of Ford and Ford Empowering Diverse Abilities.
- Flexible Work Arrangements.
- Growth and development opportunities via internal and external training.
- Paid parental leave from day 1.
- Comprehensive Employee Assist Program.
- Wellness Programs including Free Flu Vaccinations and Health Checks.Paid volunteer days.

**About the Role**

As the Warranty Parts Return Centre (PRC) Site Supervisor, you will be responsible for leading the daily operations of the Australian PRC, ensuring alignment with Global PRC Standards and Processes. You will own and drive the achievement of all PRC Objectives and Key Performance Indicators (KPIs) for Australia.

Reporting directly to the Lifetime Warranty Spend Coverage Manager, this position is located at our WARPEC site, adjacent to the International Market Group (IMG) Product Development Centre in Broadmeadows, Melbourne. This role is based onsite full time.

**About You**
- Tertiary qualification required (Engineering preferred).
- Minimum of 5 years’ experience leading teams in a technical environment required.
- Automotive experience preferred.
- Proven experience in Manufacturing, Quality, or Material Handling within a high-quality manufacturing-design environment.
- Proven people management capabilities, coupled with a results-driven attitude and effective leadership.
- Excellent Leadership, Results-driven attitude, and Effective communication skills both verbal and written.
- Specific understanding of Customs and Logistics requirements for the Australia market.
- Familiarity with Quality-AI, GSAR, OWS-SERVIS2, Microcat, Panda, PTS systems.
- Proficiency in Microsoft Office Suite
- Knowledge of Ford QOS (Quality Operating System) - highly desirable
- Ability to travel as required.

**Equal Opportunity**

Ford Australia is inclusive employer, and all qualified applicants will receive consideration for employment.

Applicants must be legally authorised to work in Australia. Verification of employment eligibility will be required at the time of hire.
- Ensure the Australian Parts Return Centre (PRC) operates safely and complies with all external and internal Occupational Health & Safety (OH&S) requirements.
- Directly manage PRC Material Handlers, Technicians, and all site personnel.
- Represent Australian PRCs at the International Market Group (IMG) level.
- Own and deliver all key performance indicators (KPIs) for the Australian PRC.
- Oversee the management and maintenance of parts returns and shipments to and from Australia.
- Deliver component and vehicle level testing and teardown plan for warranty components.
- Manage the engine and transmission teardown process specifically for the Australian PRC.
- Develop and manage virtual Red Table Review (RTR) processes for the Australian PRC.
- Execute the Dealer Control Plan for the Australian PRC.
- Ensure strict adherence to PRC processes and systems for effective outcomes.
- Manage the Australian PRC cost budget.
- Ensure clear training and development processes are available and utilized by individual team members.