Front Office Manager

4 days ago

Newcastle, Australia Elysia Wellness Retreat Full time

**Company Description**
Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.

Minor Hotels AU & NZ is a proud leader in strata titled accommodation management with numerous Hotels, Resorts and Residential Apartment buildings throughout Australia and New Zealand.

Elysia Wellness Retreat, a stunning resort based in Hunter Valley are looking an experienced, professional and enthusiastic Front Office Manager to lead the Front Office team.

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of leading your team and driving exceptional customer experiences.

**Key Responsibilities Include**:

- Providing an outstanding guest welcoming experience by demonstrating a commitment to service excellence and maintaining the front office and reception operational standards.
- Meeting guests and customers when they arrive and ensure they are settled in their rooms
- Maintaining professional, open and honest communication to assist guests and make accurate bookings
- Guide & support the team in providing outstanding guest welcoming and experiences.
- Ensuring that all daily tasks are completed accurately and in a timely manner
- Resolve & respond to guest complaints in a timely and professional manner.
- Maintain accurate guest accounts and assist with daily reporting
- Effectively manage team roster to meet budgets.

**Qualifications** To be successful in this role you will have**:

- Minimum 2+ years experience at a supervisor level within a Hotel environment
- Exceptional people management skills, with the ability to lead and motivate a diverse team
- Excellent written and verbal communication skills.
- Exceptional customer service skills and an unwavering positive attitude.
- Understanding of Trust accounting
- A passion for delivering exceptional, pro-active customer service.
- Excellent written and verbal communication skills
- Availability to work a variety of shifts, including weekends and public holidays if required.

**Additional Information** Join our positive and vibrant team and be rewarded with these team benefits**:

- Highly competitive salary
- 50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand
- 20% team member’s friend and family discount on accommodation across all Minor Hotel brands in Australia and New Zealand
- Additional paid leave including Birthday and Study leave
- Educational Financial support may be available to those who undertake development relevant to the company’s business requirements.
- NIB Insurance discounts
- Discount savings and cash back from over 400 popular retailers in Australia and New Zealand
- Entertainment and experience discounts (Opera Australia; Australia Zoo; BRG Brands
- Experience oz, Adrenaline and RedBalloon)
- Discount on Furniture
- Wellbeing programs with Uprise (EAP)

Our people drive the success of our business, so we will invest in your skills to allow you to grow and progress through your career. You'll feel at home as part of a close team who thrive on delivering exceptional guest experiences and working in a company focused on ensuring the best work place culture.

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