Service Improvement Analyst

**Role type**:Full-time; 12 Month Fixed-Term

**Department**:Enterprise Performance Group; Chief Operating Officer Portfolio

**Salary**:UOM 7 - $109,093 - $118,091 p.a. plus 17% super
- **Brilliant benefits and a flexible hybrid work environment**

**About the role**

Your responsibilities will include:

- Collaborate with stakeholders to map current/future states, identify pain points and codesign solutions.
- Support problem framing; gather and analyse qualitative and quantitative data; define performance measures; and identify opportunities to reduce inefficiencies in research services.
- Contribute to frameworks, resources and training that build capability and support continuous impr oveme nt.
- Gather and consolidate information from internal and external sources to inform requirements and best practice.

**Who we are looking for**

You are a continuous improvement professional with practical experience supporting service and process improv ement. You bring strong analytical and communication skills and can engage a diverse range of research stakeholders in a complex environment.

You will also:

- Q ualifications in Lean, Six Sigma, BPM or related fields; tertiary qualifications in Business, Engineering or Systems Thinking are desirable.
- Understanding of service improvement methodologies and ability to advocate for these methods among stakeholders.
- Ability to support problem framing; gather and analyse data; create process and value stream maps; and contribute to measurable improvements.
- Experience consolidating information from codes, policies, standards and benchmarks into clear requirements.
- Ability to assist in facilitating engaging workshops, training and coaching to build capability.
- Strong interpersonal skills and clear verbal and written communication, including presentation support.
- A growth mindset with empathy, curiosity and resilience.
- Experience in research, higher education or similarly complex environments (desirable ).
- Be willing to occasionally work outside regular hours as needed.
- Hold or be willing to obtain a Working with Children Check.
- For further information regarding responsibilities and requirements please refer to the attached PD.

**Please note: Visa sponsorship is not available for this position**. This role requires current valid work rights for Australia.

**Your new team - Enterprise Performance Group (EPG)**

The Enterprise Performance Group (EPG) is a centre of excellence in business transformation and operational performance. We drive improved operational efficiency, effectiveness and experiences across the University by bringing together specialist skills and expertise in data asset management, reporting and analytical services with service improvement, design, project delivery and change management.

**What we offer you**

In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits including generous leave provisions, salary packaging, health and well-being services, and discounts on graduate courses.

**The University of Melbourne**

We’re tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn.

**Be yourself**

The University of Melbourne is an Equal Opportunity Employer and a child-safe organisation. We are committed to creating an inclusive and equitable workplace where all individuals feel valued, respected, and have the opportunity to thrive regardless of gender identity, ethnicity, sexual orientation, disability, age, being a parent or having caring responsibilities.

**Aboriginal and Torres Strait Islander Applicants**

We aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture, and retain Aboriginal and Torres Strait Islander students and staff. Tangible support through a range of programs and initiatives will ensure that you personally succeed and flourish while at the University of Melbourne.

For further information - Murmuk Djerring Indigenous Strategy 2023-2027

**Join Us**
- **Resume**
- **Cover Letter outlining your interest and experience**

**Please note that you**are**not required **to**respond to the selection criteria in the.**

If you have any particular questions regarding the job please follow the contact details listed on the.
**UOM7 Service Improvement Analyst (Research Projects) PD.pdf