Service Team Analyst

10 hours ago

Parkville, Victoria, Australia The Walter and Eliza Hall Institute of Medical Research Full time $75,845 - $80,096 per year

Job Title

Service Team Analyst

Job Description

An excellent opportunity is available for a Service Team Analyst to join the Information Technology Services department at Australia's pre-eminent biomedical research institute.

About the Position

The Service Team Analyst will contribute to the timely, effective first level support of services that are managed, hosted, or provided by the Information Technology Services (ITS) Department at the Institute.

Support the objectives of the Service and ITS Team, implementing, administering, and supporting helpdesk, workshop, computers, instruments, printers, and AV operations, as directed by the Service Team Leader.

Use technical skills and knowledge to ensure assigned tasks are completed satisfactorily, consistent with ITS standards and policies and in a timely manner consistent with Service Level Agreement requirements. Contribute to achieving high user satisfaction through attention to timely and professional communication and a service- focused approach.

This is an onsite role at our Parkville Campus but may also involve visits to our other campuses in the city, Bundoora, and Kew.

Selection Criteria

Essential Knowledge and Skills:

  • Tertiary Qualification in Information Systems or a related discipline
  • Proven strong customer service skills and experience of working in a customer service role.
  • Experience and understanding of using a helpdesk/ticketing system such as Freshservice.
  • Demonstrated experience in setting up and operating of Audio and Video equipment.
  • Sound knowledge of Microsoft Systems such as Outlook, Excel, Word, PowerPoint, Teams, Sharepoint/OneDrive etc.
  • Experience and knowledge of Mac/Windows Operating systems, IOS and Android devices
  • Excellent interpersonal and written communication skills.
  • Excellent organisational and task management skills.

Desirable Knowledge and Skills:

  • Knowledge and experience of python language and Unix commands is desirable.

Personal Qualities:

  • Excellent analytical and critical thinking skills, including the ability to investigate complex and ill-defined problems and develop appropriate responses by creating or adapting and testing alternative solutions.
  • Excellent interpersonal and communication skills.
  • Adaptability. The ability to effectively manage several competing priorities simultaneously and conduct non-routine tasks under limited direction from senior staff.
  • Ability to work as part of a team, working collaboratively with shared purpose to contribute to problem solving and creative solutions.

Terms of Appointment

This position is 12 months part time capacity of 3 days a week. Salary is Professional Services Employee Level 4 ($75,845 to $80,496 pro-rata). Up to 17% superannuation and very attractive salary packaging options are available.

General enquiries can be directed to Nilesh Sutar –

A position description is available

here

.

How to Apply

Please apply by uploading your CV, cover letter and a separate document addressing the key selection criteria in pdf format.

Only applicants addressing the key selection criteria will be considered.

Suitable applicants will be interviewed as they apply.

Application Closing Date: Wednesday 24 September 2025

  • Service Improvement Analyst

    7 days ago

    Parkville, Victoria, Australia The University Of Melbourne Full time $109,093 - $118,091 per year

    Role type: Full-time; 12 Month Fixed-Term Department: Enterprise Performance Group; Chief Operating Officer Portfolio Salary: UOM 7 - $109,093 - $118,091 p.a. plus 17% super Support service innovation / Enhance university-wide experiences / Apply diverse improvement methodologiesApply now to spearhead continuous improvementBrilliant benefits and a...

  • eReferrals Analyst

    7 hours ago

    Parkville, Victoria, Australia The Royal Melbourne Hospital Full time $90,000 - $120,000 per year

    eReferral AnalystThe Royal Melbourne HospitalExciting opportunity to work with a dynamic teamImplement an integrated electronic referral system for the Parkville Precinct HospitalsFull time, 12-month fixed term opportunity based in ParkvilleAbout the role:The Royal Melbourne Hospital (RMH) is leading a precinct-wide project on behalf of the RMH, The Royal...

  • Delivery Analyst

    2 days ago

    Parkville, Victoria, Australia University of Melbourne Full time $22,736 - $132,847 per year

    Position Number: JR Location: ParkvilleRole type: Full-time; Fixed term for 1 yearDepartment: Business Services; Chief Operating Officer PortfolioSalary: UoM 8 - $ 1 22,736 - $ 1 32,847 p.a. plus 17% superShape University-wide innovation / Bridge business and technology / Drive agile project deliveryApply now to lead transformative projects and shape the...

  • Emergency Department Data Analyst

    1 week ago

    Parkville, Victoria, Australia The Royal Melbourne Hospital Full time $90,000 - $120,000 per year

    Emergency Services ClerkThe Royal Melbourne Hospital32 hours per fortnight ongoingTax savings - salary packaging options & meal entertainment benefitsGenerous leave entitlementsAre you passionate about data and its power to improve patient care? Join Victoria's busiest adult Emergency Department as an Emergency Department Data Analyst, where your work will...

  • Risk Analyst

    2 weeks ago

    Parkville, Victoria, Australia Murdoch Children's Research Institute Full time $90,000 - $120,000 per year

    Role Type: part time (0.8 FTE/4 days per week)Salary: $105,000 p.a plus super (pro rata)The opportunity:The Risk Analyst role works with the Head of Risk (who is also the CFO) to facilitate an effective risk management programme across the institute and VCGS. This includes working with researchers and non-researchers to support them in identifying,...

  • Digital Analyst

    2 days ago

    Parkville, Victoria, Australia University of Melbourne Full time $143,185 - $148,972 per year

    Role type: 1x Full Time; C ontinuingDepartment : Advancement , Communications & MarketingSalary: $ 143,185 - $ 148,972 p.a. plus 17% superLead data-driven marketing strategies , o ptimi s e digital experiences and t ransform university engagementApply now to spearhead digital transformation initiatives, directly impacting global audience engagement at one of...

  • Clinical Data Analyst

    2 days ago

    Parkville, Victoria, Australia Royal Children's Hospital Full time $111,103 - $121,274 per year

    Date: 9 Sept 2025Location: 50 Flemington Rd, AUCompany: theroyalchThe Hospital:The Royal Children's Hospital's (RCH) Vision is "A world where all kids thrive".RCH is a cornerstone member of the Melbourne Children's Campus, partnering with Murdoch Children's Research Institute, The University of Melbourne Department of Paediatrics and The Royal Children's...

  • Senior Test Analyst Lead

    2 days ago

    Parkville, Victoria, Australia Murdoch Children's Research Institute Full time $114,735 - $131,662 per year

    Role Type: 12-month full time contract (with potential to extend)Salary: $114,735 - $131,662 per annum plus superThe opportunityGeneration Victoria (GenV) is transforming the future of health, wellbeing, and equity across generations. Since its launch in October 2021, GenV has become one of the world's largest intergenerational birth and longitudinal cohorts...

  • Team Leader

    2 days ago

    Parkville, Victoria, Australia Department of Justice and Community Safety Full time $104,545 - $118,631 per year

    Join Victoria's Youth Justice Precinct at ParkvilleLead the team in the development and operation of out-of-school programs and activities for young people.Contribute to improving the outcomes of young people's futuresThe Department of Justice and Community Safety (Youth Justice) is responsible for the statutory supervision of young people in the criminal...

  • Parkville EMR Help Desk Analyst

    4 days ago

    Parkville, Victoria, Australia The Royal Children's Hospital Melbourne Full time $60,000 - $90,000 per year

    Hub of medical precinct in Parkville, Melbourne Challenging and rewarding work environment Friendly and supportive team environment About the Role:What you'll achieve:Responds to incidents report by end users. Incidents may include, but are not limited to workflow issues, application errors, and user access; Actively monitor, resolve, troubleshoot and...