Service Improvement Technical Specialist

**Role type**:Full-time; Fixed term until November 2027

**Department**:Enterprise Performance Group; Chief Operating Officer Portfolio

**Salary**:UOM 10 - $1 53, 412 p.a. plus 17% super
- Lead advanced service improvement / foster a culture of innovation and excellence / support strategic initiatives
- Competitive package, subsidised health and wellbeing services, fitness and cultural clubs, Myki discounts, and a 25% discount on graduate courses to our staff and their immediate families

**About the role**

As a Service Improvement Technical Specialist, you will drive strategic business improvements, fostering a culture of innovation and excellence across the university. You will support the Associate Director in leading continuous improvement initiatives, providing expert guidance and coaching to senior leaders and staff. This role offers the opportunity to implement advanced service and process improvement methodologies, ensuring long-lasting impact and value.

Your responsibilities will include:

- Drive Business Improvement Capability: Lead the development and implementation of advanced business, service, and process improvement methodologies. Provide expert guidance and coaching to senior leaders and staff across the university, ensuring the adoption of best practices and continuous improvement.
- Enhance Financial Reporting and Processes: Continuously improve financial reporting frameworks and processes to ensure accurate and timely information is available to support informed decision-making.
- Develop and Deliver Training: Design, develop, and deliver tailored training programs in business improvement methodologies to enhance university-wide capability, equipping staff with the knowledge and skills to drive continuous improvement.
- Foster a Culture of Excellence: Cultivate a collaborative, high-performing environment by mentoring, coaching, and empowering staff to develop business improvement skills and contribute to university initiatives.

**Who we are looking for**

You will be an experienced service improvement professional with a passion for innovation, capable of leading strategic initiatives and fostering a high-performing, collaborative environment to drive excellence within the university.

You will also:

- Possess qualifications in Lean, Six Sigma, BPM, or related fields.
- Have extensive experience in service, process, and business improvement.
- Demonstrate strong analytical, communication, and stakeholder management skills.
- Exhibit a growth mindset with empathy, curiosity, and resilience.
- Be committed to continuous improvement and innovation.

For further information regarding responsibilities and requirements please refer to the attached PD.

**Please note: Visa sponsorship is not available for this position**. This role requires current valid work rights for Australia.

**Your new team - Enterprise Performance Group (EPG)**

The Enterprise Performance Group (EPG) is a centre of excellence in business transformation and operational performance. We drive improved operational efficiency, effectiveness and experiences across the University by bringing together specialist skills and expertise in data asset management, reporting and analytical services with service improvement, design, project delivery and change management.

**What we offer you**

In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits including generous leave provisions, salary packaging, health and well-being services, and discounts on graduate courses.

**The University of Melbourne**

We’re tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn.

**Be yourself**

The University of Melbourne is an Equal Opportunity Employer and a child-safe organisation. We are committed to creating an inclusive and equitable workplace where all individuals feel valued, respected, and have the opportunity to thrive regardless of gender identity, ethnicity, sexual orientation, disability, age, being a parent or having caring responsibilities.

**Aboriginal and Torres Strait Islander Applicants**

We aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture, and retain Aboriginal and Torres Strait Islander students and staff. Tangible support through a range of programs and initiatives will ensure that you personally succeed and flourish while at the University of Melbourne.

For further information - Murmuk Djerring Indigenous Strategy 2023-2027

**Join Us**
- **Resume**
- **Cover Letter outlining your interest and experience**

**Please note that you**are**not required **to**respond to the selection criteria in the Position Description.**

If you have any particular questions regarding the