
Service Desk Analyst
1 day ago
**Job Details**:
**Location**
Parkville
**Salary**
ASAP start, flexible working
**Job Type**
Full Time
**Ref**
BBBH94690_1673910959
**Contact**
Carly Llorente
**Posted**
about 8 hours ago
Working for this well-known health services organisation as a Service Desk Analyst you will be a central point of contact for all ICT related issues via a helpdesk.
**Key activities**
- Providing level 1 support connecting into users pc's to diagnose and fix issues over the phone
- Escalation and routing of requests through to internal ICT teams as well as external vendors
- Delivering an exceptionally high level of customer service
- Strong technical skills and ability to adeptly fix and resolve issues relating to desktops and peripherals
- Document inquiries in the IT Service Management System; ServiceNow
**Skills and experience**
- Experience providing support in a large environment in a level 1 service desk capacity
- Outstanding customer service focus
- Basic troubleshooting skills
- Experience logging tickets
- Solid knowledge of Microsoft technologies
- Highly developed communication and interpersonal skills
- Solid team player
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