Client Liaison Officer

1 week ago

Melbourne, Australia Becks Wiggins Stokes Full time

Opportunity to join a leading provider of high-quality aged care
- Rewarding position, first point of contact for clients
- Competitive $$ and salary packaging on offer

Our client is seeking a dedicated and compassionate Client Liaison Officer to join their team based in the south east. As a Client Liaison Officer, you will play a crucial role in delivering exceptional care to clients while serving as a proactive advocate for the organisation’s services.

Your responsibilities will include troubleshooting, triaging, and providing comprehensive support to both existing and prospective clients in a client-centric manner.

If you are passionate about making a positive impact on people's lives and are skilled in communication and problem-solving, we’d love to hear from you

**About the organisation**:
A large and diverse NFP organisation with over 2,500 people working at over 50 sites throughout Victoria or based in the community, working in people’s homes or from home.

**Why you’ll love working here**:

- Salary Packaging: Take advantage of salary packaging up to approximately $15,900 per year. This means you'll pay less tax and have increased disposable income
- Easily accessible location: Conveniently located just off Eastlink, your daily commute will be hassle-free.
- Professional development opportunities: Ample opportunities for upskilling and career growth.
- A positive and supportive workplace culture: Work for an organisation that truly values it’s employees
- Purposeful and meaningful work: Make a difference in the lives of others
- Employee Assistance Program (EAP): Support and guidance during challenging times
- Paid Parental Leave

**Key accountabilities**:

- Manage inbound and outbound calls
- Deliver a seamless client experience that provides information and value for clients
- Maintain accurate records and follow up on requests
- Respond to referrals determining eligibility and priority
- Update client management system
- Provide information and advice to clients about service offerings
- Identify solutions to meet client requirements
- Communicate changes of scheduled services to clients and case managers
- Build and maintain strong relationships with relevant stakeholders
- Maintain and update external referral portals as required

**About you**:

- Passionate about aged care
- Great communication skills with the ability to communicate effectively and compassionately with people from diverse backgrounds
- Exceptional customer service skills
- Experience with managing a high-volume of client enquiries over the phone
- Excellent time management and the ability to handle multiple priorities simultaneously
- Strong computer literacy (Carelink+ desirable)
- Problem solving ability with a solutions focused approach

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