Inbound Customer Experience Consultant

1 week ago

West Perth, Australia TSA Group Full time

Company Description

TSA is an Australian-owned business in the Outsourcing Industry helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands from across multiple call centres in Australia and the Philippines.

**Job Description**:
**What will you do?**

As a Customer Service Representative, you will be the voice representing our insurance partner resolving major property damage claims which could be a result of flooding, fires or other natural disasters.

This role offers you the ability to build strong connections with your customers ensuring they are provided with the highest level of customer experience. To support your competency in this role, your leaders will provide you with regular coaching ensuring you are set up for success

**An overview of the role;**
- Work a rotating roster between 5.30am - 3.30pm Monday - Friday
- 4 weeks full time paid training **in the comfort of your own home**:

- Permanent full-time, post training move to in office 2 days per week
- You must be located within Perth to be successful in the role
- Healthy work/life balance
- Must have stable internet connect with appropriate home office set up

**How you will do it?**
- Build authentic relationships with customers through end to end claims management, assessing each situation on an individual basis
- Manage inbound calls and outbound calls to resolve enquires, and concerns related to property damage
- Liaise with suppliers and repairers to validate, assess and repair property insurance claims
- Accurately record detailed customer interactions and process account information
- Accurately manage customer expectations regarding their insurance and claim process

**What About You?**
- Passionate about customer service and helping others
- Confidence in taking ownership of calls to problem solve
- A high degree of patience and empathy for others in difficult situations
- Able to multi-task and manage time effectively without compromising service levels
- Team player, working collaboratively to exceed expectations
- Highly flexible and adaptable - welcomes change
- A love for learning new things
- Fully Vaccinated against COVID-19

**Why work with us?**
- Work in a fun, friendly and supportive (virtual) team environment
- Rewards & Recognition including VIP tickets events, prizes, End of Year parties, Annual Ping Pong Tournament - and more
- Career progression; work your way up and across the business

At TSA, the health, safety and well-being of our team is our number one priority In response to the COVID-19 pandemic we have introduced a number of robust practices to keep our team safe, such as; physical distancing measures, control measures for our visitors, temperature testing, isolation requirements where applicable and so much more. We take our responsibility to protect the health and well-being of our team and our community very seriously.

Additional Information
**Check out our social media pages**:

- Instagram: tsa_group_

  • Inbound Customer Experience Consultant

    2 weeks ago

    West Perth, Australia TSA Group Full time

    Company Description TSA is an Australian-owned business in the Outsourcing Industry helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands from across multiple call centres in Australia and the Philippines. **What will you do?** As a Customer Service Representative, you will be the voice...

  • Client Experience Officer

    7 days ago

    West Melbourne, Australia HAYS Full time

    Utilise your sales experience and develop your career with a corporate fruit delivery organisation **Your new company** Proudly partnering with a corporate fruit delivery service who is seeking an inbound sales consultant to deliver exceptional service to current clients. This company offers convenient and healthy fruit delivery services to companies to...

  • Inbound Customer Service

    2 weeks ago

    West Perth, Australia TSA Group Full time

    Company Description You will answer** **Inbound Calls from small business owners and represent, promote and sell a wide range of products and services. As part of the Telstra brand, you will engage with customers to build rapport, and feel the benefits of selling Telstra products and services that will benefit your customers business needs. **What is in it...

  • Inbound Customer Service

    2 weeks ago

    West Perth, Australia TSA Group Full time

    Company Description TSA is an Australian-owned business specialising in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally. You will answer** **Inbound Calls from small business owners and represent, promote and sell a wide...

  • Customer Experience Consultant

    2 weeks ago

    West Perth, Australia TSA Group Full time

    Company Description TSA is an Australian-owned business in the Outsourcing Industry helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands from across multiple call centres in Australia and the Philippines. **Job Description**: **What will you do?** As a Customer Service Representative,...

  • Inbound Customer Service

    1 week ago

    West Perth, Australia TSA Group Full time

    Company Description TSA is an Australian-owned business in the Outsourcing Industry helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands from across multiple call centres in Australia and the Philippines. **Job Description**: **This role requires you to be within a reasonable distance...

  • Inbound Customer Service and Sales

    7 days ago

    West Perth, Australia TSA Group Full time

    Company Description Do you thrive in a financially rewarding and fast-paced environment? If your answer is Yes, read on to learn more about your next career move! At TSA Group, we’ve been providing customer experience solutions to some of Australia’s biggest brands for 25 years, managing their contact centre operations. **Job Description**: Your role...

  • Inbound Customer Service

    7 days ago

    West Perth, Australia TSA Group Full time

    **Job Description**: Do you thrive in a financially rewarding and fast-paced environment? If your answer is Yes, read on to learn more about your next career move! At TSA Group, we’ve been providing customer experience solutions to some of Australia’s biggest brands for 25 years, managing their contact centre operations. Your role will start within...

  • Inbound Customer Service and Sales

    2 weeks ago

    West Perth, Australia TSA Group Full time

    Company Description Do you thrive in a financially rewarding and fast-paced environment? If your answer is Yes, read on to learn more about your next career move! At TSA Group, we’ve been providing customer experience solutions to some of Australia’s biggest brands for 25 years, managing their contact centre operations. **Job Description**: Your role...

  • Inbound Customer Service and Sales

    8 hours ago

    West Perth, Australia TSA Group Full time

    Company Description Do you thrive in a financially rewarding and fast-paced environment? If your answer is Yes, read on to learn more about your next career move! At TSA Group, we’ve been providing customer experience solutions to some of Australia’s biggest brands for 25 years, managing their contact centre operations. **Job Description**: Your role...