Inbound Customer Service Agent

1 week ago

Heidelberg West, Victoria, Australia The Message Centre Full time $40,000 - $60,000 per year
Introducing TMC

TMC has a long and proud history (since 1974) as an Australian-owned and operated 24/7 business with a real family atmosphere. Our people are 100% focussed on our diverse clients, who range from trades people to small and large business, corporations or government agencies across almost every industry you can imagine.

Our pitch - TMC is the business support partner with the right people and technology to make all the difference. We supercharge business operations, and we make it easy

Our technology (the tools you will use) is unique and very simple to use to help you provide a great customer experience, regardless of the client you are representing.

Being 24/7, we have the flexibility to help you balance your work and home priorities.

About the role

You will be working as part of our contact centre team.

You will be mostly handling calls, however this can progress to handling other contacts such as email, web form, SMS, webchat as well as working within CRM and ticketing systems.

Just like our clients, our team is diverse, so you will fit in perfectly

As a family-run business we offer a supportive environment. Your work will be varied and you have the opportunity for career progression in our expanding team.

Duties & responsibilities
  • Handle calls (and other contact media) efficiently and within allocated shift patterns
  • Log details on every call, email or communication received to ensure accurate information is provided to our clients.
  • Ensure the customer experience meets our and our clients' standards.
  • Follow instructions and communicate well with team members and management.
  • Assist in other areas of the business when required.
Skills & experience
  • Excellent communication skills (listening, verbal and written)
  • Reliable, self motivated and a team player
  • Highly organised and attentive to detail
  • Proven ability to produce accurate written information
  • Intermediate computer skills including Microsoft Office
  • Previous customer service experience in either an inbound/outbound role preferred but not essential

  • Rental Sales Agent

    5 days ago

    West Melbourne, Victoria, Australia Budget Rent A Car Full time $45,000 - $65,000 per year

    Rental Sales Agent – Car & Truck Rental ( Western Melbourne, VIC)Avis Budget is a globally recognised brand and one of Australia's leading vehicle rental companies. We operate as a family-owned franchise with locations across Melbourne and Sydney.We're currently seeking a professional, hardworking individual to join our team as a Rental Sales Agent in...

  • Real Estate Agent

    2 weeks ago

    Cranbourne West, Victoria, Australia OBEROI HOMES Full time $46,460 - $166,367 per year

    About the RoleAs a Sales Consulatant, you'll work closely with experienced agents, gaining hands-on experience in the fast-paced world of real estate. You'll be involved in every stage of the sales process, from prospecting to closing deals, while developing essential skills to propel your career forward.Key ResponsibilitiesProspecting and generating leads...

  • Warehousing Customer Service Representative

    2 weeks ago

    Sunshine West, Victoria, Australia Tetris Labour Hire - Melbourne Full time $45,000 - $60,000 per year

    Tetris Labour Hire specialises in the recruitment and provision of industry specific and skilled labour to clients across a range of sectors with a focus on White & Blue Collar roles within Warehousing, Manufacturing, Transport & Logistics Industries.We are searching for multiple Customer Service Representatives with a positive attitude who are willing to...

  • Customer Support Officer

    2 weeks ago

    Heidelberg West, Victoria, Australia Able Living Full time $60,000 - $65,000 per year

    Customer Support OfficerHeidelberg West, Melbourne VICFull-Time | $60–65k + superBilingual in Vietnamese and English advantageous.Must be willing to travel between Heidelberg West to Mont Albert branches to cover shifts if required.About UsAble Living has been a trusted provider of assistive technology for over 30 years. From simple daily living aids to...

  • Service Coordinator

    4 days ago

    Heidelberg West, Victoria, Australia HMPS Propac Full time $70,000 - $120,000 per year

    Introduction:We are currently seeking a Service Coordinator with exceptional customer service skills to join our customer service team in Melbourne, Victoria. You will be primarily responsible for managing incoming customer enquiries including breakdowns and follow through from initial contact to resolution, building effective relationships with the HMPS...

  • Customer Service Team Leader

    2 weeks ago

    Heidelberg, Victoria, Australia Healius Full time $90,000 - $120,000 per year

    Customer Service Team LeaderJob Reference: 14659Why You Will Be Excited About This RoleGenomic Diagnostics was the first national genomic testing service to be established in Australia, created to provide consistent clinical oversight, quality, and access to expertise across the country. Genomics is at the forefront of technology, revolutionising biology and...

  • Customer Care Specialist

    2 weeks ago

    West Footscray, Victoria, Australia Central Cleaning Supplies (Aust) Pty Ltd Full time $60,000 - $80,000 per year

    About us:Central Cleaning Supplies (CCS) is one of the Australia's largest distributors of Cleaning Materials, Chemicals, Hygiene Solutions and Equipment. For over 30 years, CCS has provided an extensive range of innovative products and services catering for the Professional, Commercial, Industrial and Domestic cleaning industry.About this Opportunity :Are...

  • Intake and Assessment Worker

    3 days ago

    Heidelberg, Victoria, Australia Banyule Community Health Full time $60,000 - $90,000 per year

    Full time / 0.8 FTEFixed-term to 30th June 2026SACS Level 3Preston basedJoin one of Victoria's biggest community health providers with great work culture. Make a real difference to the lives of carers by contributing at leadership level, ensuring effective and efficient service delivery. A full-time role based at Preston, Victoria with options to work up to...

  • Customer and Commercial Manager

    4 days ago

    Heidelberg, Victoria, Australia Dorevitch Pathology Full time $80,000 - $120,000 per year

    Job description:Job Reference 18026Why You Will Be Excited About This RoleAt Healius, we all have one thing in common, we are passionate about making a difference to the health of Australians.And right now, it's a pretty exciting time to join us, as we transform into a stronger, more agile organisation focused on creating excellent customer & patient...

  • National Customer Service Manager

    2 weeks ago

    West Footscray, Victoria, Australia Graincorp Operations Full time $210,000 per year

    Role: National Customer Service ManagerLocation: West Footscray Salary range: Up to $210,000 including super + bonus opportunityWhat did you have for breakfast today? Whether it's the flour in your toast or the grain in your cereal, it's highly likely that GrainCorp helped get it onto your plate As we find new ways to connect rural communities with food,...