Inbound Customer Service
5 days ago
Company Description
TSA is an Australian-owned business in the Outsourcing Industry helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands from across multiple call centres in Australia and the Philippines.
**Job Description**:
**This role requires you to be within a reasonable distance from Perth CBD**
**What is in it for you?**
- Hybrid work model (Up to 4 days working from home) *
- Chose to work or 9 or 10 day fortnight *
- Monthly commission structure
- average $1200 per month (on top of base)
- Gain a Cert III in Business, fully paid, completed during work hours
- Internal career progression
- 5 weeks of full paid training
- A supportive and vibrant culture
- $50,000 - $52,000 + Superannuation + Monthly Commissions
- _Applicable upon 3 month review_
**You describe yourself as** - someone who can talk to people from all walks of life and have a genuine desire to help people. No call centre experience needed.
**What will a normal day look like?**
You will answer inbound calls from Telstra customers and will build rapport and provide outstanding customer service solutions.You will also be required to:
- Answer incoming calls and provide a positive customer experience
- Navigate through multiple systems whilst maintaining customer engagement on the phone
- Confidently handle customer enquires, utilise problem solving skills to provide value based solutions
- Provide empathy and understanding to guide customers through a resolution around NBN/Mobile faults and complaints
- Utilise a range of offers/services to assist in customer retention
**About you**
**You are located within a reasonable distance from Perth CBD**
This is a full-time role, Monday - Friday (38hrs per week). **Roster rotates between 5am - 5pm**
Hours can be flexible upon request. (After 3 month review)
In response to mandated government guidelines, for all employees to be working in office, applicants must be fully vaccinated by day of commencement.
Additional Information
**Want to know more? Check out our social media pages**:
- Instagram: tsa_group_
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