Inbound Customer Service

5 days ago


West Perth, Australia TSA Group Full time

Company Description

TSA is an Australian-owned business in the Outsourcing Industry helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands from across multiple call centres in Australia and the Philippines.

**Job Description**:
**This role requires you to be within a reasonable distance from Perth CBD**

**What is in it for you?**
- Hybrid work model (Up to 4 days working from home) *
- Chose to work or 9 or 10 day fortnight *
- Monthly commission structure
- average $1200 per month (on top of base)
- Gain a Cert III in Business, fully paid, completed during work hours
- Internal career progression
- 5 weeks of full paid training
- A supportive and vibrant culture
- $50,000 - $52,000 + Superannuation + Monthly Commissions
- _Applicable upon 3 month review_

**You describe yourself as** - someone who can talk to people from all walks of life and have a genuine desire to help people. No call centre experience needed.

**What will a normal day look like?**

You will answer inbound calls from Telstra customers and will build rapport and provide outstanding customer service solutions.You will also be required to:

- Answer incoming calls and provide a positive customer experience
- Navigate through multiple systems whilst maintaining customer engagement on the phone
- Confidently handle customer enquires, utilise problem solving skills to provide value based solutions
- Provide empathy and understanding to guide customers through a resolution around NBN/Mobile faults and complaints
- Utilise a range of offers/services to assist in customer retention

**About you**

**You are located within a reasonable distance from Perth CBD**

This is a full-time role, Monday - Friday (38hrs per week). **Roster rotates between 5am - 5pm**

Hours can be flexible upon request. (After 3 month review)

In response to mandated government guidelines, for all employees to be working in office, applicants must be fully vaccinated by day of commencement.

Additional Information
**Want to know more? Check out our social media pages**:

- Instagram: tsa_group_



  • West Perth, Australia TSA Group Full time

    Company Description Do you thrive in a financially rewarding and fast-paced environment? If your answer is Yes, read on to learn more about your next career move! At TSA Group, we’ve been providing customer experience solutions to some of Australia’s biggest brands for 25 years, managing their contact centre operations. **Job Description**: Your role...


  • West Perth, Australia TSA Group Full time

    **Job Description**: Do you thrive in a financially rewarding and fast-paced environment? If your answer is Yes, read on to learn more about your next career move! At TSA Group, we’ve been providing customer experience solutions to some of Australia’s biggest brands for 25 years, managing their contact centre operations. Your role will start within...


  • West Perth, Australia TSA Group Full time

    Company Description TSA is an Australian-owned business in the Outsourcing Industry helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands from across multiple call centres in Australia and the Philippines. **Job Description**: **What will you do?** As a Customer Service Representative,...


  • Heidelberg West, Victoria, Australia The Message Centre Full time $40,000 - $60,000 per year

    Introducing TMCTMC has a long and proud history (since 1974) as an Australian-owned and operated 24/7 business with a real family atmosphere. Our people are 100% focussed on our diverse clients, who range from trades people to small and large business, corporations or government agencies across almost every industry you can imagine.Our pitch - TMC is the...


  • West Perth, Australia For Health Group Full time

    The Company Logic Health exist to deliver dedicated and customised occupational healthcare solutions to customers to mitigate risk, which we believe is good for people and logical for business. Logic Health are a national provider of pre-employment medicals and onsite injury prevention programs with occupational health clinics located in both metro and...


  • Para Hills West, Australia MIDAS SERVICE CENTRE Full time

    **About the role** As a Service Advisor at Midas Para hills, you will play a vital role in delivering customer service excellence to our valued customers when they bring their vehicles in for Servicing, Diagnostic and Warranty repairs. You will be organizing service bookings and liaising with customers, while working closely with the workshop and parts...


  • West Perth, Australia TSA Group Full time

    Company Description **Company Description** TSA is an Australian-owned business specialising in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally. **What is in it for you?** - Chose to work or 9 or 10 day fortnight * - Work...


  • West Perth, Australia TSA Group Full time

    Company Description We’ve been providing customer experience solutions to some of Australia’s biggest brands for more than two decades, managing contact centre operations and Voyages Indigenous Tourism Australia is one our partners. Representing Voyages Indigenous Tourism Australia, you will be a brand ambassador who protects these rich cultural...


  • West Perth, Australia Capricorn Full time

    **A great place to work** When you join Capricorn, you become a part of something bigger than a typical company, because as a co-operative we exist to improve the lives of our Members by supporting them in building stronger businesses - not the other way around. We are purpose-led and are committed to empowering our community to thrive. Our community...


  • West Perth, Australia TSA Group Full time

    **Company Description** TSA have been partnered with Telstra for over 25 years, we pride ourselves on providing positive and memorable customer experiences. Our business has been built from passionate customer service and sales people, and we are continuing to grow and expand our team in West Perth. This is an exciting opportunity to represent Australia's...