Cards and Payments Officer

**About the Role**
Join us on a 12 month contract, where as a Card and Payment Operations Analyst you will support the end to end operations for all card and deposit products ensuring their effective operation from enquiry and origination through to account initiation, account usage, account maintenance and account closure.

You will regularly liaise with internal stakeholders, BOQ branch network and external vendors in order to:
Manage operations for all deposit products by:

- Processing daily payments chargebacks and disputes
- Managing term deposit maturities and notice withdrawals
- Managing the successful submission of payment batches and SWIFTS
- Managing audit confirmations, trace and recall requests
- Investigating outstanding reconciliation items
- Preparation and settlement of Foreign Currency deals
- Uploading of batch payments for leasing products

Manage operations for all card transactions by:

- Monitor fraud and dispute trends on card and communicate these to the wider business
- Processing card transactions
- Setting up logic for card promotions
- Maintaining card stock orders
- Maintaining Priority Pass points
- Statement quality checking
- Producing monthly invoices for supplier promotions

Manage system defects, system upgrades and product enhancements by:

- Lodging and tracking defects
- Assisting with developing business requirements for product enhancements
- Assisting with projects for new products or system upgrades
- Assisting with and participating in user acceptance testing for system changes
- Ensuring card and payment operational processes are continually kept up to date.

**About you**
With 2-3 years previous experience within the banking and financial services (preferred), you will need to demonstrate the ability to ensure that all data is accurately entered and processed whilst effectively working with high volume and under pressure. Working within the Cards and Payments Operations team you will need to:

- Have strong attention to detail
- Ability to work under pressure and show a sense of urgency when required
- Problem solve, identify issues and work proactively
- Ability to work well with others and collaborate with other stakeholders
- A willingness to take initiative and run with projects/enhancements
- Build effective relationships with both internal and external stakeholders

**About Us**
BOQ is one of Australia’s leading regional banks and provides a genuine alternative for Australian financial services customers and employees. Our purpose is to create prosperity for our customers, shareholders and people through empathy, integrity and by making a difference. Our ambition is to be known as the bold challenger bank; with multi-brands that are digitally enabled with a personal touch.

BOQ is passionate about providing opportunities for you to develop your career as we continuously adapt and deliver in a transformational and collaborative environment with a strong focus on community.

BOQ’s Inclusion vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

In 2021 BOQ Group was awarded a Workplace Gender Equality Agency (WGEA) Employer of Choice for Gender Equality citation.

**Our Benefits**
- Flexible working arrangements
- Discounted financial products
- Salary sacrificing options
- Paid parental leave with no minimum
- Paid volunteer days
- Purchase annual leave
- BUPA Corporate Plan
- Employee Assistance Program (EAP)
- A ‘zero tolerance’ to Domestic and Family Violence (DFV) with active support for employees experiencing DFV
- Accessible work support through various practices, systems, office adjustments
- Gym, shopping, technology and travel offers
- 5 employee diversity network groups focusing on; First Nations Reconciliation Council, EPIC (LGBTIQA+), Multicultural, Gender and Early Career.

**How to Apply**

The Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Job Reference: BOQ02058