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Global Program Manager

2 weeks ago

Sydney, Australia OFX Full time

**Company Description** Hi.** We’re OFX, a global provider of online, international payment services. We solve the complexity of moving money and enable better decisions. Headquartered in Sydney with offices worldwide, we’re a customer-focused business that is all about inspiring customer confidence.

At OFX, you’ll have the opportunity to reach beyond your role and function across disciplines. Make use of your diverse skill set at a business that values your expertise and turn your potential into reality.

The Global Program Manager: Cards and Transactions will be responsible for the strategic design, management, and oversight of the company's card processes as both a merchant and issuer. This senior role will ensure the efficient and secure operation of card issuing and transactions, foster relationships with key stakeholders such as card scheme providers and vendors, and drive the scaling of card processes globally.

**What you do**
- Develop and refine the strategic vision for card issuing processes, systems and operating model, aligning them with the company's objectives and values.
- Oversee the design, development, and continuous improvement of card issuing and transaction processes to enhance efficiency, security, and user experience.
- Establish and maintain strong relationships with card schemes, system vendors, and other key partners to ensure seamless and cost-effective services.
- Formulate and support the implementation of robust client protection strategies, including Anti-Money Laundering (AML) and fraud monitoring processes, to safeguard client interests and maintain the company's integrity.
- Ensure all card issuing and transaction processes comply with relevant regulations, industry standards, and best practices.
- Collaborate closely with regional operations teams to implement standardised practices and drive consistent card operations across all regions. This includes establishing and monitoring key performance indicators (KPIs) to measure the effectiveness and efficiency of card operations globally.
- Conduct regular assessments and reviews to identify areas for improvement and optimise operational processes to enhance the overall client experience.
- Stay abreast of the latest advancements and industry trends in card issuing to drive innovation and improve card service offerings.
- Serve as the business owner of critical technology platforms supporting service delivery, overseeing their functionality, optimisation, and utilisation to enhance card issuing processes and collaborate with the technology team to prioritise improvement initiatives.
- Work collaboratively with cross-functional teams, including product, compliance, technology, and customer support, to integrate strategies and deliver holistic client-focused solutions.
- Operate as a key member of the Global Operation’s Leadership Team as well as OFX’s Senior Leadership Team (SLT).

**Qualifications**
- 10+ years of experience in management and executive roles, preferably in the financial services industry or a related field. Bachelor's degree in business, finance, or a related field.
- Proven track record in designing and implementing and scaling card issuing and payment processes, preferably in a fintech environment.
- Strong understanding of card schemes, payment networks and regulatory compliance requirements.
- Exceptional leadership skills with the ability to motivate, mentor, and lead a diverse team across multiple regions.
- Excellent communication, stakeholder management, and problem-solving abilities.
- Strategic thinker with a results-oriented approach and a commitment to driving continuous improvement.
- Proficiency in project management and process improvement methodologies.
- In-depth knowledge of the latest trends and technologies in the card payment industry.

**Additional Information** What it's like working at OFX**

We’re OFXers because we want to make a difference. We see challenges as opportunities and we’re not afraid to roll up our sleeves to get stuff done. We’re committed to making things easier for our clients, pushing boundaries and continuing to move with the times so that we can continue to inspire confidence every day and through every transaction.

We operate as one team, cross-functionally and globally, to drive outcomes that deliver excellence for our customers. We're curious self-starters who love learning and sharing our knowledge with others. We embrace change and use our initiative and resilience to overcome challenges.
- ** Always keep learning.** We offer a wide range of learning and career development opportunities to help every OFXer build their capacity and career, with leadership training, secondments, internal mobility and access to a large library of online learning.
- ** Make a difference.** Through our Make a Difference program, we encourage OFXers to give back to causes and communities that are important to them. We celebrate this with an annual volunteer day, whi