Payment Services Officer

2 days ago

Sydney, New South Wales, Australia Australian Military Bank Ltd Full time $60,000 - $80,000 per year

Since 1959, Australian Military Bank has provided members with fantastic service, great rates and competitive banking and insurance products. As a member-owned financial institution, we are all about putting members first and helping them to achieve their financial goals. We offer mortgage, consumer and credit loan facilities as well as products and services within superannuation, everyday transactions, savings, term deposits and insurance.

Your Role

Reporting to the Payment Service Manager, the Payments Services Officer role is to process payment related disputes raised by our members and other payments related functions.

Other tasks include ensuring that daily banking operational tasks are completed which include, but not limited to: Direct Entry and Member Chequing exception processing, SWIFT processing, Mistaken Payments, Recall of Funds, Traces, NPP investigations, card ordering, card disputes, opening and maintenance of Term Deposits and Business Memberships and accounts Bank/GL accounts reconciliation, member statement validation, member complaint handling are all completed in a timely manner with a high level of accuracy.

What you will be doing?

  • Process chargebacks and disputes originating from merchant acquiring card payment transactions, whilst adhering to card schemes frameworks and internal procedures.
  • Maintain ongoing communication with customers, internal colleagues, and Cuscal and VISA as required (Including attending to emails and phone calls as needed).
  • Transaction processing: Payments, Cards, Term Deposits
  • General Service/Support
  • Compliance & Audit (SMR Referrals to Financial Crime & Fraud)
  • Reporting & Reconciliation
  • Quality Assurance achieved and Cash/Journal Processing Errors
  • Business Banking
  • Deceased estates

About You

To be successful in the role you will demonstrate the below key attributes and experience:

  • At least one years' experience processing Card Disputes
  • Intermediate PC and Microsoft Office Skills (ability to use core application such as Outlook, Word, Excel)
  • Knowledge and understanding of the E-Payments code
  • Experience with AusPayNet Procedures
  • Working with third parties within the finance/retail banking industry
  • Cuscal, Vigil systems knowledge
  • Relevant tertiary or industry experience (i.e. Card disputes, Payments, Transactions, Back office Customer Service) - Essential
  • Certificate III in Financial Services or higher - Desirable

Probity check

As we are an Authorised Deposit Taking Institution there is a requirement to complete the standard range of Credit, Police and Bankruptcy checks prior to commencement of employment.

Why Us

Australian Military Bank forms an integral part of the wider Defence community. We offer our staff competitive remuneration, discounts on banking and insurance products and ongoing learning and development programs. You will be provided with training and coaching on the job to equip you with the tools to be successful in this role. We are highly focused on you, your capabilities and your future goals and aspiration.

Australian Military Bank provides realistic progression opportunity nationwide and the opportunity to embrace new technologies and ways of working.

We move quickly with our interview process, if you're keen please submit your CV today

We thank you in advance for your interest, however, only those selected for a pre-screen and/or an interview will be contacted

This is an exciting, challenging position with the opportunity to build your career with a highly trusted mutual bank. We move quickly with our interview process, if you are keen please submit your CV today

  • Director (Payments)

    1 week ago

    Sydney, New South Wales, Australia Synechron Full time $180,000 - $250,000 per year

    About Synechron:At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron's progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud &...

  • Payments Operations Graduate

    1 week ago

    Sydney, New South Wales, Australia Ebury Full time $60,000 - $90,000 per year

    Ebury is a global fintech firm dedicated to empowering businesses to expand internationally through tailored and forward-thinking financial solutions. Since our founding in 2009, we've grown to a diverse team of over 1,700 professionals across 40+ offices and 29+ markets worldwide. Joining Ebury means becoming part of a collaborative and innovative...

  • Payments Operations GraduateNew

    1 week ago

    Sydney, New South Wales, Australia Ebury Partners Australia PTY LTD Full time $60,000 - $90,000 per year

    Role: Payments Operations Graduate - Sydney CBD OfficeWorking Pattern: 40 hours per week, 4 days in the office, 1 day from home.Work Rights Required: To be considered for this role, you must hold Australian Permanent Residency or Australian Citizenship, as we unfortunately cannot consider candidates on 485 Graduate Visas or other temporary visas.Are you...

  • Payments Business Analyst

    4 days ago

    Sydney, New South Wales, Australia Nuvei Full time $120,000 - $180,000 per year

    Meet Nuvei, the Canadian fintech company accelerating the business of clients around the world. Nuvei's modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200...

  • Payments Business Analyst

    4 days ago

    Sydney, New South Wales, Australia Nuvei Full time $80,000 - $120,000 per year

    Meet Nuvei, the Canadian fintech company accelerating the business of clients around the world. Nuvei's modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200...

  • Payments Operations Graduate

    2 weeks ago

    Sydney, New South Wales, Australia Ebury Full time $60,000 - $80,000 per year

    Ebury is a global fintech firm dedicated to empowering businesses to expand internationally through tailored and forward-thinking financial solutions. Since our founding in 2009, we've grown to a diverse team of over 1,700 professionals across 40+ offices and 29+ markets worldwide. Joining Ebury means becoming part of a collaborative and innovative...

  • Payments Operations

    2 weeks ago

    Sydney, New South Wales, Australia JPMorganChase Full time $90,000 - $120,000 per year

    As a Wholesale Payments Operations Associate in our Sydney team, you will play a pivotal role in managing critical payment operations and projects. This position offers an exciting opportunity to leverage your skills in local banking processes, Data Analytics, including Artificial Intelligence and Machine Learning and regulations to make a significant...

  • Client Payment Specialist

    1 week ago

    Sydney, New South Wales, Australia Aon Corporation Full time $55,000 - $70,000 per year

    Client Payments SpecialistThis is a hybrid role with the flexibility to work both virtually and from our Sydney/Paramatta officeAon is in the business of better decisionsAt Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team and we are...

  • Client Payment Specialist

    12 hours ago

    Sydney, New South Wales, Australia Aon Corporation Full time $60,000 - $80,000 per year

    ResponsibilitiesClient Payments SpecialistThis is a hybrid role with the flexibility to work both virtually and from our Sydney/Paramatta officeAon is in the business of better decisionsAt Aon, we shape decisions for the better to protect and enrich the lives of people around the world.As an organization, we are united through trust as one inclusive team and...

  • Business Development Executive – Payments

    1 week ago

    Sydney, New South Wales, Australia Transaction Network Services Full time $120,000 - $180,000 per year

    An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives.  Come join the excellenceOverviewOverall Objective:This position is accountable for executing TNS' Complete Commerce Go-to-Market strategy and is responsible for generating and closing new opportunities for the...