Payment Services Officer

23 hours ago

Sydney NSW, Australia Australian Military Bank Full time $60,000 - $90,000 per year

Since 1959, Australian Military Bank has provided members with fantastic service, great rates and competitive banking and insurance products. As a member-owned financial institution, we are all about putting members first and helping them to achieve their financial goals. We offer mortgage, consumer and credit loan facilities as well as products and services within superannuation, everyday transactions, savings, term deposits and insurance.

Your Role

Reporting to the Payment Service Manager, the Payments Services Officer role is to process payment related disputes raised by our members and other payments related functions.

Other tasks include ensuring that daily banking operational tasks are completed which include, but not limited to: Direct Entry and Member Chequing exception processing, SWIFT processing, Mistaken Payments, Recall of Funds, Traces, NPP investigations, card ordering, card disputes, opening and maintenance of Term Deposits and Business Memberships and accounts Bank/GL accounts reconciliation, member statement validation, member complaint handling are all completed in a timely manner with a high level of accuracy.

What you will be doing?

  • Process chargebacks and disputes originating from merchant acquiring card payment transactions, whilst adhering to card schemes frameworks and internal procedures.
  • Maintain ongoing communication with customers, internal colleagues, and Cuscal and VISA as required (Including attending to emails and phone calls as needed).
  • Transaction processing: Payments, Cards, Term Deposits
  • General Service/Support
  • Compliance & Audit (SMR Referrals to Financial Crime & Fraud)
  • Reporting & Reconciliation
  • Quality Assurance achieved and Cash/Journal Processing Errors
  • Business Banking
  • Deceased estates

About You

To be successful in the role you will demonstrate the below key attributes and experience:

  • At least one years' experience processing Card Disputes
  • Intermediate PC and Microsoft Office Skills (ability to use core application such as Outlook, Word, Excel)
  • Knowledge and understanding of the E-Payments code
  • Experience with AusPayNet Procedures
  • Working with third parties within the finance/retail banking industry
  • Cuscal, Vigil systems knowledge
  • Relevant tertiary or industry experience (i.e. Card disputes, Payments, Transactions, Back office Customer Service) - Essential
  • Certificate III in Financial Services or higher - Desirable

Probity check

As we are an Authorised Deposit Taking Institution there is a requirement to complete the standard range of Credit, Police and Bankruptcy checks prior to commencement of employment.

Why Us

Australian Military Bank forms an integral part of the wider Defence community. We offer our staff competitive remuneration, discounts on banking and insurance products and ongoing learning and development programs. You will be provided with training and coaching on the job to equip you with the tools to be successful in this role. We are highly focused on you, your capabilities and your future goals and aspiration.

Australian Military Bank provides realistic progression opportunity nationwide and the opportunity to embrace new technologies and ways of working.

We move quickly with our interview process, if you're keen please submit your CV today

We thank you in advance for your interest, however, only those selected for a pre-screen and/or an interview will be contacted

This is an exciting, challenging position with the opportunity to build your career with a highly trusted mutual bank. We move quickly with our interview process, if you are keen please submit your CV today

  • Payments Officer

    1 day ago

    Sydney Western Suburbs, Australia HAYS Full time

    Government Payments role I Based in Parramatta I 12 Mth Contract to start in April **Your new company** A large Government organisation that provides a range of community services requires an experienced Payments Officer for a 12 Month contract. Parramatta based PLEASE NOTE THIS ROLE REQUIRES AUSTRALIAN CITIZENSHIP **Your new role** This Payments...

  • Payments Officer

    2 weeks ago

    Sydney, Australia Wisr Full time

    **Working at Wisr** As a purpose-led organisation on a mission to bring people closer to financial wellness, we truly believe in what we do and every person who joins our team plays a part in our success. By practising what we preach (hello, $500 wellness reimbursement, 1:1 coaching via Uprise and unlimited Udemy learning!), you are empowered to own your...

  • Payments Officer

    2 weeks ago

    Sydney, Australia Wisr Full time

    **Working at Wisr** As a purpose-led organisation on a mission to bring people closer to financial wellness, we truly believe in what we do and every person who joins our team plays a part in our success. By practising what we preach (hello, $500 wellness reimbursement, 1:1 coaching via Uprise and unlimited Udemy learning!), you are empowered to own your...

  • ▷ (15h Left) Payment Services Officer

    2 weeks ago

    Council of the City of Sydney, Australia Australian Military Bank Ltd Full time

    Your Role Reporting to the Payment Service Manager, the Payments Services Officer role is to process payment related disputes raised by our members and other payments related functions. Other tasks include ensuring that daily banking operational tasks are completed which include, but not limited to: Direct Entry and Member Chequing exception processing,...

  • Payment Operations Officer

    7 days ago

    Sydney, Australia Cuscal Full time

    **Company Description** Empower Australia’s Payments Future with Cuscal** At Cuscal, your skills drive change and make a real impact. Whether you’re supporting our clients’ customers in our Fraud Operations Contact Centre or delivering innovative solutions in Product Delivery, your contribution helps shape the payments industry’s future. Join a...

  • Dispute Officer

    1 week ago

    Sydney, Australia Banktech Group Full time

    **EFTEX** is a leading Australian payments processing and acquiring services provider. For more than 20 years we have delivered a range of tailored solutions to POS, ECommerce and ATM payment network clients including terminal driving, transaction processing, acquiring and settlement. An exciting opportunity exists for a capable Disputes Officer with good...

  • Junior Back Office

    2 weeks ago

    Sydney, Australia FPMarkets Full time

    **About FP Markets**: FP Markets is a leading global online trading company offering Forex and CFDs across equity, indices, commodities, and cryptocurrencies. With a strong presence in Australia, Cyprus, Kuala Lumpur, and other key global locations, we are committed to delivering high-quality financial services to our clients. **Role Overview**: The...

  • Cards and Payments Officer

    2 weeks ago

    Sydney, Australia Bank of Queensland Full time

    **About the Role** Join us on a 12 month contract, where as a Card and Payment Operations Analyst you will support the end to end operations for all card and deposit products ensuring their effective operation from enquiry and origination through to account initiation, account usage, account maintenance and account closure. You will regularly liaise with...

  • Purchasing & Payments Officer

    3 days ago

    Sydney, Australia Opal. Full time

    **Discover Opal.** We manufacture goods that you see, touch, and use every day and our customer base includes some of the biggest names in FMCG, Retail and Fresh Produce. We stand for innovation, smart solutions, and sustainability! **Discover the Opportunity....** We have a fantastic new opportunity available for a Purchasing & Payments Officer to join...

  • Payments

    1 week ago

    Sydney, Australia FinXL Full time

    Location: - Sydney, New South Wales- Job Type: - Contract- Specialisation: - Banking & Financial Services- Salary: - Negotiable- Reference: - CR/011154_1655337928Calling **ALL** Business Analysts, Project Managers, Program Managers, Tech Leads, PMOs and the whole lot with **NPP/payments** to work on a HIGHLY visible program delivering change to the New...