Administration Officer

**INTRINSIC HEALTH IS LOOKING FOR AN EXPERIENCED ADMINISTRATION OFFICER**

If you are passionate, creative, and determined to make a difference to the health and wellbeing of people within our community, then this role is for you

Join an amazing team of allied health professionals and provide direct support to the Corporate Leadership Team

The position provides administrative support for the Tingalpa (Head Office) and Moreton Bay offices. **This role must share a presence across the Tingalpa and Moreton Bay offices, to be negotiated upon appointment.** The key tasks relate to the scheduling of clinical bookings.

**THE ROLE**

We are seeking an outgoing and proactive Administration Officer to assist our clinicians and Corporate Services team. Working with the Director of Clinical Services and Director of Strategy and Governance, this role includes duties which directly support both clinical and general office operations and will provide the successful applicant with a range of career growth opportunities and learning experiences.

**General responsibilities**

**Quotes, bookings and phone liaison**:

- Ensure incoming phone calls are attended promptly.
- Triage referrals and redirect as relevant to facilitate prompt bookings.
- Provide information to clients and their families presenting to the practice or making inquiries by phone, ensuring that all enquiries are dealt with in a confidential and sensitive manner.
- Provide pricing and other information upon request.
- Screen and process new referrals.
- Book initial appointments.
- Oversee all billing for clients and suppliers.
- Build professional relationships with staff, clients and external stakeholders.
- Liaise with ‘clinical support’ and ‘line management’ staff as required.
- Book and support regional trips.
- Identify, establish, improve, and maintain administrative processes.
- Identify issues with payment and escalate to the relevant line manager.

**General office duties**
- General reception and office support duties.
- Ensure adequate supplies of consumables e.g. stationery, kitchen supplies.
- Assist with equipment management and maintenance.
- Assist in new staff induction of with regards to administrative processes.
- Assist in administrative functions for events, including catering, invitations and RSVPs, room bookings and IT support.
- Meet and greet clients and centre visitors and provide exceptional customer service.
- Identify, establish, improve and maintain administrative processes.
- Point of liaison with on-site landlord.
- Facilitate occasional use of treatment room.
- Set up/maintain board room facility.
- Direct complaints or incidents to the Director of Strategy & Governance.

**REQUIRED SKILLS**:

- Previous experience in an administration role.
- Previous experience within the healthcare sector.
- Competence in computer-based appointment booking and billing systems, word processing and spreadsheets, and Microsoft Office Suite.
- Effective verbal and listening communications skills.
- Experience with the NDIS (_desirable_)

**Personal attributes**
- Demonstrated flexibility, advanced organisational skills, and a methodical approach to tasks.
- Desire to work in a team-based setting.
- Compassion for clients and families of the practice.
- Ability to work under pressure and to ask for assistance as required.
- Organisational and time management skills.
- Excellent attention to detail.
- Professional, confident and respectful manner.
- Positive approach to change.
- Excellent interpersonal and communication skills.
- Ability to build professional relationships with staff, clients and external stakeholders.
- Ability to multi-task effectively.
- Ability to escalate issues of concern.
- Willingness to undertake additional training.

**YOU MUST HOLD OR BE WILLING TO OBTAIN**:

- Full working rights in Australia.
- Current vaccination evidence per QLD Health guidelines.
- Current Drivers Licence and access to vehicle.
- Current Working With Children check (Blue Card)
- Current NDIS Worker Screening check (paid)

**WHO ARE WE?**

Intrinsic Health Group was founded in 2017 with a clear mission to provide people of all ages with allied health services to enhance their physical, psychological, and social well-being. Since then, we have expanded into a team of over 70 passionate allied health professionals, who share our commitment to making a difference in the lives of our clients.

Our specialised services span across six key allied health sectors, including aged care, home care, allied health clinics, at-work, consulting, and in-hospital services.

We are a dynamic and energetic team devoted to service excellence. We are committed to empowering our community through exceptional and personalised care.

**YOUR BENEFITS**
- Flexibility of days and hours, understanding of life commitments, and work from home arrangements.
- Right next to the gateway motorway
- On-site parking
- NO shift work, NO on-call work
- Mentoring, and