Administration Officer

**INTRINSIC HEALTH IS LOOKING FOR AN EXPERIENCED ADMINISTRATION OFFICER**

If you are passionate, creative, and determined to make a difference to the health and wellbeing of people within our community, then this role is for you

Join an amazing team of allied health professionals and provide direct support to the Corporate Leadership Team

**THE ROLE**

We are seeking an outgoing and proactive Administration Officer to assist our clinicians and Corporate Services team. Working with the Director of Clinical Services and Director of Strategy and Governance, this role includes duties which directly support both clinical and People and Culture operations and will provide the successful applicant with a range of career growth opportunities and learning experiences.
**Travel outside Greater Brisbane Region may be required to fill the requirements of the role, upon mutual agreement with the Employer.**

**General responsibilities**

Administration:

- Provide information to clients and their families presenting to the practice or making inquiries by phone, ensuring that all enquiries are dealt with in a confidential and sensitive manner.
- Provision of pricing and other information upon request.
- Screening and triage of organisation-wide referral intake.
- Management of calendars, appointment bookings, and billing for local clinicians.
- Oversee billing of clients and third-party referrers.
- Management and support of employee visas and employment requirements
- Liaison with clinical, People and Culture and line management staff as required.
- Staff travel bookings and support for regional trips.
- Identify, establish, improve, and maintain administrative processes.
- Identify issues with invoices and escalate to the relevant line manager.

Head Office:

- General reception and office support duties.
- Ensure adequate supplies of consumables, such as stationery, printer, and kitchen supplies.
- Assist with IT services and support.
- Assist with local equipment management and maintenance.
- Assist in new staff induction with regards to administrative processes.
- Assist in administrative functions for meetings and events, including catering, invitations and RSVPs, room bookings, minutes and IT support.
- Meet and greet clients and centre visitors and provide exceptional customer service.
- Identify, establish, improve and maintain administrative processes.
- Point of liaison with on-site landlord.
- Facilitate preparation of treatment room.
- Direct any complaints or incidents to the line manager and the Director of Strategy and Governance.

**REQUIRED SKILLS**:

- Tertiary qualifications in administration, social/health sciences, community development, or a related field, and/or 3 -5 years’ experience working in similar role
- Previous experience in an administration role.
- Previous experience within the Healthcare sector (preferred)
- Competence in computer-based appointment booking and billing systems, word processing and spreadsheets, and Microsoft Office Suite.

**Personal attributes**
- Desire to work in a team-based setting.
- Ability to work under pressure and to ask for assistance as required.
- Organisational and time management skills.
- Excellent attention to detail.
- Professional, confident, and respectful manner.
- Positive approach to change.
- Excellent interpersonal and communication skills.
- Ability to build professional relationships with staff, clients and external stakeholders.
- Ability to multi-task effectively.
- Ability to escalate issues of concern.

**YOU MUST HOLD OR BE WILLING TO OBTAIN**:

- Full working rights in Australia.
- Current vaccination evidence per QLD Health guidelines.
- Current Drivers Licence and access to vehicle.
- Current Working With Children check (Blue Card)
- Current NDIS Worker Screening check (paid)

**WHO ARE WE?**

Intrinsic Health Group was founded in 2017 with a clear mission to provide people of all ages with allied health services to enhance their physical, psychological, and social well-being. Since then, we have expanded into a team of over 70 passionate allied health professionals, who share our commitment to making a difference in the lives of our clients.

Our specialised services span across six key allied health sectors, including aged care, home care, allied health clinics, at-work, consulting, and in-hospital services.

We are a dynamic and energetic team devoted to service excellence. We are committed to empowering our community through exceptional and personalised care.

**YOUR BENEFITS**
- Flexibility of days and hours, understanding of life commitments, and work from home arrangements.
- Right next to the gateway motorway
- On-site parking
- NO shift work, NO on-call work
- Mentoring, and coaching sessions with members of the Corporate Leadership Team
- Attractive remuneration based on your skills and experience
- Referral Bonus Program
- Recognition programs to acknowledge outstanding contributions and achievements.
- Access to me