Allocations Officer

**Allocations Officer - On Call After Hours**

**Required Attributes**
- Strong computer literacy
- Capacity to work independently with minimum supervision
- Excellent telephone and problem-solving skills
- Understanding of disabilities
- Allocations experience

**Benefits**
- Professional development assistance
- Work from home

After hours on call phone answering employees required to handle client and staff requests.

Independent Disability Services (IDS), Head office is based in Carlton and services are delivered in client’s homes and in the community across Greater Melbourne.

**About the Independent Disability Services Team**

We are focused on developing a team culture where all interactions are made with a client centred approach.

We provide services and support with Care, Kindness and Open Communication and strive for professional Client Experiences.

**The Role**

The role of Allocations Officer - On Call After Hours is a remote role which involves coordinating and assisting Disability Support Workers that are operating outside of standard office hours. This position involves answering calls directed to the office and assisting any persons of interest. This role has no active shift component as calls come in sporadically. The pay each shift will vary depending on the amount of calls and the workload resulting. Staff will be working on a rotating roster which will operation times after standard office hours, weekends and public holidays.

Shift times will be:

- 6am-9am Weekdays
- 5pm-10pm Weekdays
- 6am-10pm Weekends and Public Holidays (shift will be split across multiple staff)

After hours staff will be required to attend regular team meetings online and occasional training during business hours.

Some of the common tasks that the role involves are:

- Dealing with last minute shift changes, which can involve replacing staff
- Communicating shift changes to clients and staff
- Answering calls in a timely manner, respond to and resolve issues efficiently and effectively.
- Prepare a handover at the end of each shift for the next staff member taking over on call or working in the office
- Keep accurate timesheets and records of work completed, hand over notes, incident reports, complaints and feedback
- Ability to handle complaints and resolve disputes and conflicts effectively and courteously

**Our Clients**

Our clients are at the centre of everything we do and the decisions we make.

Every person is unique in their needs and aspirations. When you are a part of the IDS team, you are an essential part of the client's journey as they work towards their goals.

We want our clients to feel valued, heard and confident that they have the support needed to lead a great life.

**About You**

To be considered for this role, you must have a client and outcomes focused approach and the passion to make each client experience outstanding.

We are searching for excellent on call staff who feel their values match the IDS values
- NDIS Worker Screening Check
- Two relevant and professional reference checks
- Rostering and customer service experience
- Cert III Individual Support (Desired)
- Cert III Disability (Desired)
- Cert III Aged Care (Desired)
- We can provide training to develop our staff

We provide all staff with
- Development support
- Employee Assistance Program
- Fun supportive team environment
- Excellent rates in line with the SCHADS Award

For more information about the role please call our office 03 9340 5100 to speak to one of our Managers.

We encourage persons with disabilities to apply.

**Job Type**: Part-time

**Salary**: $30.00 - $40.00 per hour

**Benefits**:

- Employee mentoring program

Schedule:

- Shift work

Supplemental pay types:

- Penalty rates

Application Question(s):

- Do you have rostering and customer service experience?
- Do you have 2 -3 years of experience in disabilty support or aged care?

Work Location: In person