Nes Team Leader

2 days ago

Carlton, Australia Altius Group Full time

Take control of your career development and progression pathway
- A place to be you We value Individuality and recognize your unique skills
- Support and training to empower you

**About AMS Consulting Group** Part of the Altius Group, AMS Consulting Group provides award winning advice and solutions to individuals, employers and organisations within injury management, occupational rehabilitation, injury prevention, OH&S, Risk Management, Vocational and Employment Services. Over the past decade, AMS Consulting has established a reputation as an industry leader in Occupational Rehabilitation and private consultancy and is experiencing continued growth.

As a **Team Leader of New Employer Services (NES)** within AMS Consulting you will be reporting to the NES Manager. The Team Leader will have responsibility of their allocated NES team with a key focus on improving team performance and team member development, achieving KPI’s and delivering excellence through innovation, efficiency, and best practice.

Performance of the core duties are aligned to and governed by the AMS core values of exceptional customer service, professionalism, performance, collaboration, integrity, leadership, respect and responsibility.

This role will also be responsible for assisting the NES Manager with operational requirements including, but not limited to:

- Meeting and exceeding team operational performance targets
- Leading and managing the daily requirements of the allocated team
- Training and Development of team members
- Active key customer engagement and professional representation of AMS
- Individual and team performance analysis
- Active participation in the AMS Leadership group
- Delivering individual services, including assessments and vocational interventions

At AMS Consulting we look for people that are like minded in driving for success, that are determined to make a difference and have a passion for the industry. You will be initially based in our AMS Consulting head office in Carlton, VIC moving to coverage of varied and linked satellite offices

**Who you are**
- Prior experience working within Worksafe Occupational Rehabilitation Programs (NES highly desired)
- Demonstrate strong people skills to assist in managing the team’s queries
- You have the passion and drive to support your team to succeed
- You focus on quality service delivery, correspondence, results and stakeholder outcomes.
- You get a genuine sense of purpose in helping people to move forward with their lives.
- You have excellent time management skills and the ability to manage a range of tasks meeting deadlines and goals.
- You have exceptional verbal and written communication and customer service skills.
- You are great at building relationships and enjoy working with a range of stakeholders.

The successful applicant will be able to demonstrate their ability to manage and maintain the quality of their work whilst working and completing competing priorities. The successful incumbent will be able to work efficiently and effectively without losing sight of the purpose of the role, control of the fundamental properties of our business and understanding the importance of our ISO 9001 quality management system accreditation

**HOW TO APPLY

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