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Specialist Support Coordinator/support Coordinator

2 weeks ago

Hallam, Australia Trusted Care Partners Full time

Location: Hallam
- Full time with flexible hours
- $80,000 to $95,000 Per annum

**About us**

Trusted Care Partners is a well-known and established NDIS service provider with multiple locations in Melbourne. We focus on creating an environment that is welcoming, safe and supportive for our clients and we strive to provide tailored services that meet the individual needs of each person with a strong focus on the CALD (Culturally and Linguistically Diverse) community.

Specialising in in-home care to individuals with multiple and complex disability needs, we are proud to be a trusted and registered service provider with the National Disability Insurance Agency (NDIA).

**Role Overview**

We have an exciting opportunity for you to join Trusted Care Partners as Specialist Support Coordinator/Support Coordinator, who will work with and support participants and their families to achieve their goals and get the most out of their NDIS plan. This role requires an understanding of the NDIS funding and processes, as well as an ability to liaise with a range of stakeholders, including families and other support networks.

**Responsibility**
- Identify, coordinate, manage and or facilitate a range of supports and support providers to meet identified needs.
- Work closely with families to support their knowledge of NDIS funding to achieve the best possible outcome
- Ensure that support responses focus on participant goals and objectives.
- Excellent report writing skills, with the ability to communicate complex issues to people with a disability, their families/advocates, and relevant stakeholders.
- Liaise with and report as required to NDIA in relation to NDIS participants and their plans.
- Use local knowledge and sector expertise to increase opportunities for people with a lived experience of a mental health issue to be connected in local communities.
- Build NDIS participant and family capacity to understand and navigate service systems.
- Provide expert advice and consultation to NDIS participants and their families on the changing NDIS environment.
- Regularly monitor expenditure and support participants to remain informed as to their rate of expenditure and the potential effects.
- Deliver services and support with a high level of customer service.
- Keep accurate and complete records of your work activities in accordance with legislative requirements. Also ensure participants portal (Brevity) is maintained and kept up to date.

**Special Conditions**
- Minimum of 2 years’ experience working with COMPLEX CARE NDIS participants as a specialist support coordinator/Support coordinator
- Extensive (5+ years) relevant work experience in Mental Health and/or Community Health sectors
- In addition to the above, relevant tertiary qualification in social work, allied health and/or relevant sector experience in accommodation, or community services
- Current Australian Driver’s License with comprehensive insurance
- Working with Children Checks
- NDIS Worker Screening Check