Commercial Operations Manager

2 days ago

North Ryde, Australia Embecta Full time

embecta is a global diabetes care company that is leveraging its 100-year legacy in insulin delivery to empower people with diabetes to live their best life through innovative solutions, partnerships and the passion of more than 2,000 employees around the globe. For more information, visit

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Why join us?

A career at embecta means being part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here our employees can fulfill their life’s purpose through the work that they do every day.

You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. Our Total Rewards program - which includes competitive pay, benefits, continuous learning, recognition, career growth and life balance components - is designed to support the varying needs of our diverse and global employees.

Salesforce Effectiveness
- Work with commercial leaders to drive saleforce effectiveness, including (but not limited to) sales rep territory plan, call plan, call frequency, talk tracks, and document these and track accordingly
- Propose and manage SIP process including setting KPIs, documentation, tracking, reporting, and achievement calculations at end of each payout cycle
- Country champion for SFDC and MC including ensuring the creation and maintenance of accurate customer databases, adoption of these platforms etc

Operations
- Serve as the primary point of contact for all commercial operations, interfacing with other departments as needed to ensure successful strategy implementation
- Own in-country S&OP process - Direct interface with Commercial, and Supply Chain to maintain effective and efficient level of stock to support business
- Key contact point for quote-to-cash delivery - interface with cross-functional teams (QTC, Supply Chain, Accounting, GenPact, IT) to ensure process of customer orders to delivery and invoicing is delivered as per service-level agreement/contract

Business analyses and reporting
- Central point for all business reporting and may have to create new reports according to the needs of the business or propose them again with a consultative approach.
- Scenario analysis and evaluation for new business opportunities or variations to existing business models (eg., GTM model)
- Monitor and report on performance of commercial activities against agreed
- upon KPIs

Channel, Tender and Contract Management
- Optimize country GTM model with objective to optimize profitability and simplify operations
- Manage relationships with key customers such as wholesalers, distributors, banner groups, large retail chains to drive operational excellence for eg., timely order placement
- Manage incentive and rebate programs for customers
- Partner commercial team to negotiate contracts and pricing agreements with distributors, and key customers
- Map key tenders’ processes: tasks, duration, timeline

embecta is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

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