Claims Team Leader

Job Number:
ELMO-00001204

Work type:
Full Time Permanent (F)

**Location**:
Sydney (CBD), Melbourne (CBD)

Categories:
Claims

**Location**:Sydney or Melbourne

**Ways of Working**: Hybrid - 2 days in office and 3 days from home

**Who are we?**

Guild Insurance is Australia's leading provider of insurance solutions for allied healthcare professionals. For over 60 years, we've been providing exceptional products, services, and unparalleled customer experiences driven by a genuine care for our clients' professional and financial well-being. With over 140 industry partnerships and 80,000 customers nationally, we are uniquely positioned to offer insurance our customers can depend on.

**Our employee experience**:
We thrive together at Guild Group. Our people feel truly connected to our purpose and are motivated by it. With our eyes on the future, our people thrive on a challenge and learn from each other. Guild Group team members truly care about each other and our customers, and everyone contributes to make a real difference by supporting the people our communities rely on.

**The role**:
As part of the Short Tails Claims team, you will be reporting into the Head of Short Tail Claims. As the **Claims Team Leader - Property/Landlord**, you will be leading a team of professionals to deliver best practice claims management and exceptional customer service. Your team will consist of six (6), experienced technical claims specialists highly skilled at their respective roles.

As a leader in the claims team, you will provide ongoing coaching, support, and development to enhance individual and team performance. You will oversee KPIs and workflow, ensuring efficient claims processing while collaborating with specialist functions to achieve high-quality outcomes. By championing the Claims People Value Proposition, you will foster engagement and uphold company values and culture, acting as a role model for excellence.

You will partner with Quality Assurance to address training needs across technical, systems, product, and soft skills, ensuring continuous learning and improvement. Maintaining compliance with all relevant regulations and policies, you will proactively report and resolve issues. Additionally, you will cultivate strong stakeholder relationships, providing feedback on supplier performance and driving cross-functional collaboration to support business objectives.

**What we are looking for**:

- **Proven leadership excellence** with a track record of empowering high-performing teams, ideally within the general insurance sector
- **Extensive expertise in general insurance commercial/property claims**, with a deep understanding of industry best practices and regulatory frameworks
- **A compelling and confident communicator**, adept at engaging and influencing stakeholders across all levels of the business
- **A visionary leader** who inspires, motivates, and fosters a collaborative and thriving team culture
- **Curious, strategic, and solutions-driven**, constantly seeking opportunities for innovation, efficiency, and continuous improvement
- **A transformational coach and proactive change agent**, championing a growth mindset to drive individual and team success
- **Deeply customer-centric**, with an unwavering commitment to enhancing experiences and supporting the wellbeing of both clients and team members
- **A trusted and adaptable communicator**, who cultivates strong relationships, builds clarity, and drives positive engagement at every level

**What we offer?**
- Hybrid working arrangement (2 days in office and 3 days from home)
- A role that will provide you depth and breadth of experience you just can’t get in bigger organisations. You’ll be highly visible and so will the work you do as a leader
- Participation in our annual short term incentive program
- Staff discounts and offers with leading retailers and an innovative Employee Assistance Programme
- Wellbeing initiatives, learning opportunities and purpose led businesses

Guild Group is an equal opportunity employer committed to creating an inclusive environment for all employees. We celebrate diversity and treat our people and clients with fairness, dignity, and respect.

**Advertised**: 06 Jun 2025 AUS Eastern Standard Time
**Applications close**: 29 Jun 2025 AUS Eastern Standard Time