Claims Team Leader

3 days ago

Sydney Central Business District, Australia HCF Full time

**About rt health**

rt health is a not for profit organisation that provides health cover to transport and energy industry employees and continues to grow today to ensure we provide simple health insurance solutions and great value to our members.

In November last year rt health merged with Australia’s largest not-for-profit health fund, HCF.

As proud, member-owned organisations, we share a commitment to improving the wellbeing of our members and understand the significant value provided by not-for-profit mutuals. We believe this merger will deliver more benefits and better long-term value for rt members while supporting the viability of the mutual health fund industry.

**About the role**

The Claims Team Leader is responsible for the achievement of the claims team objectives in relation to the processing of claims and in the ongoing development of the team. Balancing productivity and meeting service level agreements are critical to this role, whilst creating an engaging and collaborative team environment.

Key responsibilities include:

- Manage team members by building and maintaining a culture of service excellence within the team to exceed service SLA’s
- Provide direction, empower, motivate and develop team in order to achieve business unit, team and individual goals
- Identify any gaps in claims process and action and escalate where appropriate
- Liaise with HCF clinical team and ancillary team on any clinical issues and/or unusual billing practices identified in assessing
- Ensure claims are processed accurately, within SLA’s and in accordance with processes and procedures
- Manage all member or provider complaints effectively
- Ensure all training material/claims manuals are updated and reviewed annually

**About You**
- Extensive experience in a claims management role or similar
- Sound organisational skills and ability to perform required tasks on a timely basis with mínimal supervision
- Ability to adapt positively to frequently changing work practices and needs
- High degree of computer literacy - MS Office, Outlook
- Excellent verbal and written communication skills
- Ability to set own and team priorities to ensure objectives are met

**Culture**

Working in the health insurance industry, we know how important it is to prioritise the wellbeing of our own people. We’re all about creating a fantastic people experience, guided by our values, so that we can in turn better deliver for our members. We work with our people to create a work experience that is inclusive, supportive, safe and respectful so we can do the best for our members.

Come and join our rt Health team

**Benefits**
- Up to 50% discount on health cover, pet & travel insurance
- Flexible work arrangements
- Family & Friends day
- Organisational wide Recognition & Rewards program
- Generous Parental Leave Scheme
- Certified Family Friendly Workplace
- Health & Wellbeing Initiatives

**A career with us - How to Apply

  • Ctp Claims Team Leader

    6 days ago

    Sydney Central Business District, Australia HAYS Full time

    Leading national insurance provider looking to recruit CTP Claims team leader to drive forward claims team **Your new company** You will have the opportunity to work at one of the leading names in the insurance sector and a business who supports internal growth whilst also offering a flexible working environment for their employee’s. You will be leading...

  • Team Leader

    1 week ago

    Sydney Central Business District, Australia EML Full time

    **Team Leader**: NSW - Sydney CBD CTP Full Time EML is a leading **Personal Injury Claims Management** and **Workers Compensation** business. Our goal is to help people get their lives back through **ongoing support during their recovery journey**. We continue to experience ongoing growth and now have over **4,000 dedicated employees**. We foster a learning...

  • Team Leader

    6 days ago

    Sydney Central Business District, Australia EML Full time

    **Team Leader**: NSW - Sydney CBD Workers Compensation Full Time This is a fantastic opportunity for an emerging or experienced Leader to manage and lead a dynamic team in the Hospitality Employers Mutual business unit. - Rewarding career - make a difference and help people get their lives back - Expand your leadership skills - Great team...

  • Claims Team Leader

    3 days ago

    Sydney, Australia Marsh Full time

    **Claims Team Leader** **What can you expect?** An exciting newly-created opportunity has become available to lead a team of Claims Examiners and support a major client who has a significant national portfolio of assets. In this role you will be a key point of contact for the client, as well as Marsh leadership, performing the critical function of...

  • Supermarket Team Leader

    3 days ago

    Sydney, Australia Retail Team Leader Opportunities Full time

    **Team Leader** We are a supermarket business that operates in the Western Sydney region and are looking for an experienced and exceptional Team Leader to join our team on a Full-Time basis. The positions reports directly to the Director. We have 4 retail stores around Sydney that specialises in Indian/ Sri Lankan and Asian produce & goods that are enjoyed...

  • Claims Team Leader

    4 days ago

    Sydney, New South Wales, Australia Guild Group Full time $120,000 - $180,000 per year

    Location:Sydney or MelbourneWays of Working: Hybrid - 2 days in office and 3 days from homeWho are we?Guild Insurance is Australia's leading provider of insurance solutions for allied healthcare professionals. For over 60 years, we've been providing exceptional products, services, and unparalleled customer experiences driven by a genuine care for our...

  • Team Leader

    6 days ago

    Sydney, Australia Procare Group Full time

    Join a leading national provider of insurance services! - Comprehensive induction, ongoing support & collaboration - Work from home or one of our conveniently located offices The Procare Group is a **leading national provider** of insurance industry services for over 20 years, with services including Claims & Risk Management, Legal, Forensic Accounting,...

  • Commercial Claims

    4 days ago

    Sydney Central Business District, Australia JL Exec Full time

    Full Time - Sydney CBD - Posted 2 mins ago **JL Exec** Diverse & interesting claims, highly service orientated role, plenty of scope to progress in various directions across this fast growing multi-national group, great team culture! - Wide range of interesting claims - Sydney CBD location - Lots of scope to progress Our client, a highly-respected and...

  • Claims Consultants

    1 week ago

    Sydney Central Business District, Australia HAYS Full time

    Claims Consultant for a Global Insurance company, CBD location with WFH Flex, paying $70k + Super. **Your new company** *** This is a huge global insurer founded in the 19th century who offer hundreds of products and operate in over 180 countries around the world. Through their superior underwriting, fantastic service provision and care taken to look after...

  • Claims Specialist

    6 days ago

    Brisbane Central Business District, Australia HAYS Full time

    Leading Insurance Company - Business Claims - Full Time Permanent - Work from Home - $70k - $90k + super **Your new company** This Claims Specialist position sits with a leading Insurance company, within their Business Claims team (SME) **Your new role** The primary purpose of the role is to support and uplift technical execution of the claims processes...