Motor Claims Administration

3 hours ago

Sydney NSW, Australia Advent Claims Australia PL Full time $60,000 - $72,000 per year

Van Ameyde Claims Pty Ltd operates under Third Party Authority for world-leading vehicle fleet organisations. We are seeking an experienced and professional Claims Administration Specialist to join our growing team conveniently located in Sydney's CBD.

What We Offer

  • Competitive remuneration package
  • Strong commitment to work-life balance
  • Genuine & friendly work environment within a small, growing team
  • Hybrid working potential for the right candidate
  • Supportive and collaborative management team

About the Role

As a key member of our claims division, you will play an integral role in supporting the expansion of our presence as a TPA of choice for operators of substantial motor fleets across Australia and New Zealand.

This position would suit someone who is highly organised, has excellent stakeholder engagement skills, and can represent our clients professionally to enhance their reputation in the marketplace.

Key Responsibilities

  • Lodge claims and complete key initial activities including customer contact and information gathering
  • Interpret coverage and determine claim eligibility, escalating as required
  • Develop and maintain positive relationships with clients and stakeholders to improve business outcomes
  • Manage both inbound and outbound calls to ensure effective communication and maximise recoveries
  • Respond to customer enquiries, call-back requests, emails, and correspondence promptly
  • Maintain best practice claims handling procedures at all times

About You

  • Tenacious phone skills with strong negotiation abilities
  • Solid knowledge of Australian and New Zealand Road Rules
  • Strong time management and ability to work with high volumes
  • Confident overcoming objections and managing challenging conversations
  • Excellent numeracy, literacy, verbal, and written communication skills
  • Proven customer service experience and stakeholder engagement skills
  • High level of emotional intelligence and professionalism

Requirements

  • Full working rights in Australia (no sponsorship available)
  • Willingness to undergo (or provide) a National Police Check
  • Previous experience in motor claims administration is advantageous but not essential

Why Join Us?

This is an exciting opportunity to be part of a growing, friendly, and professional team where your contributions truly make a difference. You'll be working with a globally reputable client portfolio and play a part in shaping the future of our claims division.

How to Apply:

If this sounds like the ideal role for you, APPLY NOW to be considered for this in-demand position.

Job Type: Full-time

Pay: $50,000.00 – $72,381.79 per year

Application Question(s):

  • What are your Salary expectations?

Experience:

  • Claims Administration: 1 year (Preferred)

Work Authorisation:

  • Australia (Required)

Work Location: Hybrid remote in Sydney NSW 2000

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