Claims Administration Team Leader

1 week ago

Sydney, Australia Chubb Full time

**Your Role**

This role will be part of the Claims Operations team and will provides support to the AU and NZ Claims team while managing and processing the “Claim Registrations, Payments, Receivables and other Claims Admin activities” within SLAs.

The deliverables include measurable and time-bound activities, where demonstrating the ability to manage/lead the team of administrators, their queries and workload, multi-task and prioritize across all aspects of the role are key to its success.

**Your Responsibilities**:

- Manage a team of administrators working on Claims processes (Registration, Documentation of processes, Payments, Receivables and another Claims Admin)
- Prioritization of tasks and Workflow via Claims Mailboxes.
- Ensuring team is on top of the work assigned and ensure new claims are registered within agreed SLAs and are coded correctly in the system
- Management of external adjuster payment system process and workflow.
- Should be independent in processing new registrations, payments, receivable etc.
- Clearing of Claims Bank Accounts and receipting of funds back to claims
- Able to train the new starter and ongoing training requirements
- Provide Claims Ops reporting and feedback to the Head of Claims Operations about team and processes
- Continuous improvement of end-to-end admin process
- Support to Claims team in annual and other external & internal audits
- Business acumen skills and understanding of the fundamental components of a claims department’s operation and its associated data
- Team spirit, training and Leadership
- System/claims process technical knowledge
- Prioritisation and time management
- Administration experience
- 5 years + experience in managing teams & processes (preferably in finance/insurance industry)
- Proficient system user and process-orientated
- Process driven mindset; ability to identify and flag risksStakeholder Management

Chubb is committed to equal employment and celebrates individual differences by creating a workplace environment in which everyone feels welcomed, respected and valued. We offer you the opportunity to work as part of a dynamic and agile environment where continuous development is encouraged throughout your career, both locally and globally. Some additional benefits offered include a flexible working approach via our “My One Thing” initiative, education assistance, dress for your day every Friday, promotion of health and wellbeing (including discounted health insurance, daily breakfast and fresh fruit), and the option to enrol into the Chubb Limited discounted stock purchasing scheme.

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