Ict Services Leader

Join an organisation to make a difference in the future of education
- Lead a close knit team of passionate employees
- We believe in our people so we support their ongoing career development

We’re seeking an
**ICT Services Leader (On-site)** to provide strategic and operational leadership that enhances teaching and learning within one of RTG's customers, a dynamic K-12 private school. This is a core leadership role within the school leading a team of RTG onsite staff as well as other remote resources. You will be responsible for planning and strategy, operational and project management, customer satisfaction, and people coaching and development.

**Why join us?**
- We are agile and nimble and provide our people with challenging work whilst providing work-life balance.
- We are a value-driven organisation and our latest value is ‘constantly developing’ as our culture is one that encourages being curious, open, and reflective and learning and helping others to learn.
- We embrace diversity and individual talents, strengths, and differences. We listen and give importance to everyone’s views.
- We care for the well-being of our employees offering EAP assistance, Birthday Leave, novated leasing, salary sacrifice, employee discounts on health and fitness products, electronic items, movie tickets, and many more

**Key Responsibilities**:

- Lead in all aspects of digital development including the implementation of the digital strategy.
- Work alongside the senior management and chair the Technology Committee, ensuring that the technology environment is capable of supporting the objectives and goals of the business.
- Develop an annual technology roadmap and operating budget and monitor the implementation of these to ensure that financial targets are met.
- Drive and manage projects and service delivery activities to ensure successful delivery including ongoing support and training.
- Lead your team to deliver consistently superior customer services that are continually improved.
- Implement and manage operational procedures for the management of all digital systems, equipment, subscriptions, and other technologies.
- Establish SLAs and XLAs that reflect the needs and outcomes of the client and lead the team in achieving these and building on these to outperform user expectations

**About YOU**

We would like to hear from high performers with exceptional stakeholder management skills and the desire to exceed client expectations. You will bring with you:

- Experience and knowledge of end-to-end IT support functions including service desk ticketing and escalations, systems administration, enterprise security, and LAN/WAN migrations
- Experience managing the provision of ICT support services for clients.
- Broad background and knowledge of end-to-end ICT support functions including service desk ticketing and escalations, Mail (Outlook/Exchange), Teams, Share point, systems administration, enterprise security, back-ups, LAN/WAN migrations, web, VOIP (Voice over IP), etc.
- Understanding of cloud-based delivery platforms and services such as Microsoft Office 365, Azure and Google for Education
- Problem management skills and the ability to ensure technical problems are managed effectively
- Experience with project management or Microsoft/Mac implementations
- Experience working for a managed services provider is preferred but not essential

**About RTG**

RTG is an Australian-owned national Consulting and Services business that commenced in 1985. Our cohesive team provides consulting services, solutions, and day-to-day support mainly in 'care' industries such as education, the aged, health care, and not-for-profit.

We believe in what our customers want to achieve and how we can partner with them to Make a Difference in reaching those outcomes. Our high customer net promoter scores are a testament to our team's expertise and attitude.

Our people are driven by the fact that
- we can make a difference/ an impact on something meaningful - technology is the enabler, not the outcome._ Our focus is on people and what they want to achieve and then how we can collaboratively develop a plan forward.
- BECOME PART OF OUR DYNAMIC TEAM AND HELP US DRIVE STRATEGIES, SOLUTIONS, AND SUPPORT THAT ENSURE OUR CUSTOMERS HAVE THE ULTIMATE TECHNOLOGY EXPERIENCE_

**Please Note