Facilities Coordinator

Work alongside our Facilities Manager to maintain and improve our premium spaces
- Certified Great Place to Work
- Employee benefits targeted towards personal development, wellness & lifestyle

**Facilities Coordinator (Victoria Portfolio)**

**Reports to**: Facilities Manager (VIC)

**Location**: Melbourne

**Employment type**: Permanent, Full-time

**About Hub Australia**:
Hub Australia provides premium workspaces, business networks, and services across locations in Sydney, Melbourne, Brisbane, Canberra and Adelaide.

Founded and headquartered in Melbourne, Hub has grown to become the largest privately-owned coworking operator in Australia, with over 100 staff and 4000 members ranging from small business and government to non-profit and corporations.

Established in 2011, Hub is a Certified B-Corporation and the first coworking space in Australia to be certified Carbon Neutral with Climate Active. Hub is a fun, energetic, and dynamic environment with plenty of room for growth - as we continue to build the best place to create, share, and work with others, there’s a perfect place for you to grow with us.

**Your role**:
Hub Australia is seeking a highly organised and proactive Facilities Coordinator to support the team in managing day-to-day operations of our facilities across Victoria. Sitting within our Property Team, you will collaborate and work closely with each other to assist in day to day operations and align with the larger business strategy.

**Key responsibilities**:

- Conduct regular clubhouse inspections for maintenance issues
- Streamline processes in preparation for portfolio expansion
- Act as the main point of contact for daily facilities communications and report activities to the property team
- Implement new processes, train clubhouse members, onboard vendors
- Rectify any Workplace Health and Safety (WHS) or non-compliant issues promptly and maintain documentation of records and contracts
- Handle daily tickets and queries within Service Level Agreement timeframes, escalating as needed
- Coordinate with external contractors for maintenance and repair work
- Manage facilities budgets and maintain expense records
- Ensure compliance with health and safety regulations
- Assist in managing facilities projects including member add ons and customisation works
- Cooperate with local teams for smooth clubhouse operations

**What You’ll Need To Be Successful**:

- At least 2 years of experience in facilities management or related field
- Strong organisational and time management skills
- Excellent communication and interpersonal skills
- First-class customer service skills
- Experience in using a ticketing system with attached SLAs is desirable
- Proven experience in managing budgets and expenses
- Proficient in Microsoft Office and facilities management software
- Ability to work independently and as part of a team

**What you’ll be rewarded with**:

- Being a key member of an energetic, dynamic, and fun team who stands for more than their bottom line
- Working among the best organisations in Australia as a certified Great Place to Work
- Being part of a B Corp and certified carbon neutral company with a vision and plan to use Hub Australia as a force for social and environmental good, and to make a difference in the world
- A personalised training and professional development program to grow your skills and career
- Support to make a social and environmental impact with paid volunteer leave each year
- An invitation to our biannual company-wide conference, where you will meet all your teammates and have a lot of fun