Service Co-ordinator
3 days ago
The Service Co-ordinator will be responsible for providing efficient and seamless delivery of client services operations; implementing and maintaining operating procedures.
- Update Helpdesk schedule, ensure 2 weeks ahead is completed
- Organise scheduled maintenance jobs on the 1st of the Month
- Understand each client's requirements and the operational needs of each job / quote
- Maintain good relationships with your assigned clients by always ensuring adequate and prompt communication
- Escalate any service delivery issues to the Client Services Manager as required
- Obtain and understand quotes from Subcontractors and suppliers, prepare scope of works, price, submit and follow-up on quotes with each client stakeholder
- Expand on our Subcontractor and Supplier base and ensure we are always getting best market rate
- Organise site inspections if required with Leading Hand/Site Manager, depending on size of works
- Prepare scope of works, price, submit and follow-up on quotes with each client stakeholder
- Advise client of when job is scheduled in for, add notes in AroFlo of all action taken whenever you are working on any jobs
- Understand and ensure information provided on WIF's are sufficient and correct, liaise with Site Manager as required
- Coordinate and administer the completion of quoted and reactive works, in-line with your client KPI's
- Follow up on open jobs NGP technicians have attended to
- Follow up with Subcontractors to check if works have been completed
- Ensure Work Orders are updated in client portals and KPI's are met
- Coordinate after hours emergency calls on a rotating basis Aroflo
- Log timesheet each day
- Manage & Update Aroflo database
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